Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Important information of credit card guarantee: - For non-refundable bookings, individual credit cards are required for each room and the total amount of the room rate for the entire stay will be charged on the given credit card after reservation made. Guests are required to present the same credit card used to guarantee the booking when checking and making payments at the hotel. - For any reservation under standard cancellation policy, an approval code will be obtained from the given credit card for guarantee purpose. For guests who make the payment using a third party credit card, kindly provide the following to the hotel 5 working days prior to the arrival: 1) Authorisation letter with cardholder's signature 2) Copy of the cardholder's card (front and back of the card with cardholder's signature) - The hotel may contact the cardholder for verification purposes. - Release of credit card authorisation may take 1 to 3 months, depending on different countries, cities and banks. Please kindly note: - To enjoy the special online breakfast rate offered by hotel, please indicate at time of booking. - Children aged above 3-year-old need to pay for the breakfast. - Special Requests are subject to availability upon guests’ arrival. - An extra bed or baby cot is only applicable to Plaza Deluxe Room, Plaza Grand Room and Plaza Suite and is subject to availability. - The bed type for Plaza Suite is subject to availability and will be confirmed upon arrival. - Any transfer of the hotel booking, or any transfer, assignment, subletting, sublicensing or sharing of the room to or with any third party (whether or not any monetary or other consideration is given) is prohibited - In compliance with Cap. 371 Smoking (Public Health) ordinance, effective from 01 January 2007, smoking is banned in the indoor areas of all restaurant premises, indoor workplaces, public indoor places and some public outdoor places. Please be aware that smoking in a non-smoking room will incur HK$3,000 penalty. Property's room are for accommodation use only and cannot be used as wedding purpose, supplement charge will be applied for such purpose of usage Group Policy (applied to reservation for more than 5 rooms): Accurate guest names for each room must be provided at time of reservation and proof of identity will be required upon check in. Total room charge for the entire stay should be prepaid after reservation made. Prepayment is non-refundable and non-transferable. The property reserves the right to cancel the reservation without prior notice if the above-mentioned cannot be fulfilled by the given deadline. When booking 6 or more rooms, special policies may apply.