Effective Date: 6/25/2022
Last Updated: 6/25/2022

1. About Venue Report

Venue Report, LLC, (“Venue Report,” “we” or “us”) is committed to protecting your privacy, and we want to be open and transparent with how we process your personal data. As a company that handles important personal information about our visitors, we understand that privacy is of fundamental importance. We are committed to doing our part to protect your privacy and being transparent about how we collect, process, and use your personal information.

2. About this Policy

This is our Privacy Notice that describes Venue Report collects, uses, and discloses information about your use our “Services,” which include:

• The Venue Report Website (our “Site”)
• The services offered through our Site
• User Accounts offered in connection with our Site
• Our communications with you
• Our partner/affiliate relationships
• Our social media pages
• Anywhere we collect information from you and refer to this Privacy Notice.

More information about the Services can be found in our Terms of Service. It also applies to personal information we collect from third parties about you. Please read this policy carefully.

A. The Scope of This Privacy Notice

How we process your personal information depends on the specific Services you use and how you use them. As a result, not every description about how we process personal information broadly may apply to you or your personal information. Moreover, some of the personal information we process is subject to specific regulation, and some users of our Services may have additional rights under applicable laws depending on where the user resides. Please see our “Supplemental Terms” for additional information about personal information and privacy rights that may apply to you.

B. Changes to this Privacy Notice

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

3. Information We Collect

The personal information we collect about you depends on the nature and context of your interaction with us. It may also depend on various choices you make about how to use the Services we offer, the functionality and features you choose or enable, your location, the devices you us to interact with our services, and applicable law.

A. Information You Provide to Us

We may collect information about individuals in various ways, including directly from you when you provide it to us, including through online forms, customer service communications (web, email, or phone), or in other ways. In some cases, it is necessary for you to provide personal information so that we can provide you the products and services we offer. The following describes the type of personal information we collect from you when you interact with the Services and the various contexts in which we collect it.

• Contact Information. We collect information when you inquire about our Services. Personal information may include your name, physical address, phone number, email address, and other personal information you provide to us. We may collect this information via web form, email, over the phone, or any other method by which you provide it.
• Profile Information. When you create a Venue Report account, you can submit information about yourself, including your gender, age, travel/vacation preferences, and other information about you that can help us tailor our services to you.
• Business Contact Information. We collect information about individuals who interact with us on behalf of a business or other organization, including information such as your name, company affiliation, job title, business address, phone number, business email address, and other personal information you include in a communication to us.
• Account Information. We collect information when you create an account with us. Personal information may include a username (which may also be an email address), password, and your contact information, along with metrics about how you use your account.
• Billing Information. We collect billing information in order to process payment. This may include your payment card numbers, expiration date, billing address, and transaction information.
• Location Information. In addition to your mailing/billing address, we may infer your general location from your IP address or other indicators of your general location. Depending on your device’s settings and permissions, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information to enable certain location-based Services. To disable location capabilities of the app, you can log off or change your mobile device’s settings.
• Telephone Call Recordings. As part of our customer service and quality assurance commitments, we may record telephonic conversations you have with our customer service representatives or leave on our voice mailboxes. Personal information you provide over the phone may be collected in these recordings, as well as a record of the phone number form which you called.
• Email Notification Information. If you request that we provide you with email communications, we will collect your email address in order to send you the requested communications.
• Electronic Communications. If you send us electronic communications (emails, text/SMS messages, chat messages, etc.) then we will collect personal information pertaining to that communication. For example, we will collect the identifiers associated with the electronic communication (email address, telephone number, IP address, etc.), the content of the communications, and any personal information provided as part of the communication.
• Social Media Content. If you interact with our social media pages, we will receive information related to those interactions.
• Employment Candidate Information. Individuals applying for employment or other positions in our workforce may provide personal information in connection with the candidacy for employment. Personal information may include contact information, work history, education history, salary preferences, résumé information, C.V.
• Other Personal Information You Provide. If you provide us personal information other than that described above, we will collect it and use it for the purposes for which you provide it or other consistent purposes.

B. Information We Collect About You from Others

A primary part of the Services we provide requires us to gather personal information about you from third parties. This section describes what information we collect from third parties and why we collect it.

• Travel and Experience Providers. We may gather information about your communications and interactions with venues and experience providers listed on our Site. For example, if you utilize or messaging options with venues, we may collect information pertaining to you from the venue.
• Social Media Information. We may receive information from you when you interact with our pages, groups, accounts or posts on social media platforms.
• Our Advertising Partners.
• Our Service Providers. We may receive information from Service Providers who help us combat fraud, illegal activity and to help protect your personal information.
• Publicly Available Information. We collect information from publicly available sources, such as open government databases.

C. Information We Collect Automatically Through Our Services

We automatically collect certain information about your (and your device’s) interaction with our Services.

• Usage information. We may collect information about your usage of our Site, such as the pages you viewed, the services and features you used or interacted with, your browser type and details about any links or communications with which you interacted.
• Device information. We may collect information about your device such as Internet Protocol (“IP”) addresses, log information, error messages, device type, and unique device identifiers. For example, we may collect IP addresses from you as part of our sign in and security features.
• Information from cookies and other technologies. We use tracking technologies, including cookies, web beacons, tags & scripts, software development kids (SDKs) to track and store data about how you interact with our Site or Services. The information may contain your Device Information, browser information, the URLs of any pages you visit on our websites, device identifiers, advertising identifiers, and other usage information. For more information about tracking methods on our Site, and how to manage them, read our Cookie Notice below. If your browser doesn’t accept our cookies, you can’t access certain parts of our websites (e.g., your account).

4. How We Use Your Personal Information

We use information that we collect about you or that you provide to us, including any personal information:

• To deliver our Services, the Site, products, and other offerings, including information such as insights and recommendations, as necessary to perform our contract with you. This includes, for example, booking your requested travel, communicating with third parties, and enabling travel and venue arrangement with providers.
• To validate your identity as necessary to perform our contract with you.
• To enable and facilitate acceptance and processing of payments, coupons, and other transactions.
• To collect and enable reviews for venues, experiences, and other offerings.
• To send you important information, such as about your account and membership options, including expiration and renewal notices.
• To maintain your search and travel history, accommodation and travel preferences, and similar information about your use of our Site and the Services.
• To respond to your requests related to our Services.
• To maintain and improve the security and performance of the Services.
• To anonymize, aggregate, or de-identify your personal data so it can no longer identify you in furtherance of our interest in conducting research and analysis.
• To develop and improve our current and future offerings and your experience.
• To make strategic decisions concerning our business operations.
• To send you promotional offers, advertising, or other marketing content.
• To enforce, and review compliance with, the legal terms that govern our offerings in furtherance of our legitimate interest in ensuring adherence to the relevant terms.
• To comply with our legal obligations under applicable laws.
• To protect the rights, safety, and property of Venue Report, our users, and third parties.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

When we process personal data about you to comply with legal requirements or to perform our obligations under a contract with you or with our customer through whom you use our offerings, failure to provide such data may prevent or delay our fulfillment of these obligations.

5. Sharing Your Personal Information

We disclose the categories of information described above to the following categories of persons:

• Our service providers, including vendors, consultants, and other parties who assist in our operations, and who perform services or functions on our behalf (“Service Providers”). Our Service Providers include companies who support us with marketing, sales, data storage, web management, communications, software maintenance and support, analytics, social media, market research, auditing, security, user verification, localization, and payment processing. Our Service Providers process your information subject to contractual terms that restrict their ability to use your information.
  
• Our Venue, Experience, and Offering suppliers (“Experience Suppliers”), including hotels, properties, travel providers, venue providers, and coordinators, and related parties. We share personal information to ensure that your requests are met to fulfill your bookings.
  
• Our affiliates, for any of the purposes and uses of information described in this Privacy Notice.
  
• Social networking services and platforms to connect with or share information publicly, with Service Providers, or with your contacts on such services or platforms.
  
• Persons to whom we are required by law to provide information, such as pursuant to a subpoena or a court order.
  
• Law enforcement, legal counsel, or other reasonably necessary parties when disclosure is reasonably necessary to prevent or respond to fraud or abuse, defend ourselves against attacks, or protect the rights, property, and safety of Venue Report, our customers, and the public.
  
• Persons involved in the consideration, negotiation, completion of a business transaction, including the sale, merger, consolidation, acquisition, change in control, transfer of substantial assets, bankruptcy, or reorganization, and any subsequent integration.
  

We may also disclose your personal information to other parties when we have your consent to do so or when you direct us to, for any purposes requested or permitted by you.

We may share aggregate, anonymous, or de-identified demographic, statistical, and other information regarding use of our offerings with third parties for marketing, analytics, planning, and other purposes. Such information will not specifically identify any user.

6. Your Privacy Rights and Choices

A. Accessing, Updating, and Downloading Your User Account Information

You have the right to access, update, and obtain a copy of your personal information. These rights may be limited in some circumstances by local law. If you have an account with us, you may view and edit some of your personal information by logging into your account and navigating to the account profile page or contacting us. Unless required by local law, we do not permit agents to submit requests on behalf of individuals. If we are processing your personal information based on consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent

B. Deleting Your Personal Information

Residents of some jurisdictions may have the right to request deletion of their personal information. If you have the right to request that we delete personal information we process about you and close your account. We may retain certain data about you for legal and internal business purposes, such as fraud prevention, in accordance with applicable laws.

C. Opting-Out Cross-Contextual Behavioral Advertising

We may share your personal information with third parties to allow for targeted advertising to you. These ads may be based on your interactions with multiple businesses, including ours, and their websites and applications. We do this so that you see our ads when you visit other websites. You can find out more about this practice or opt out of your web browsing activity for interest-based advertising purposes by visiting https://aboutads.info/choices. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. You can also opt-out of the sale of your personal information, email us at: info@VenueReport.com.

D. Digital Advertising and Analytics Services Provider by Others

We may allow others to provide analytics services and display advertisements for our Site and in our Services. These providers (for example, Google Analytics) may use cookies, web beacons, device identifiers, and other tracking technologies that collect information about your use of our Services. This information may be used by us and others to determine the popularity of our Services, deliver advertising and content targeted to your interests in the Services, and on other websites, apps, and other services, and to better understand your online activity. You can also opt-out out of sharing your personal information with third party advertising and marketing vendors, email us at: info@VenueReport.com.

E. Opting Out of Email and Text Messages

You can opt-out of certain commercial marketing emails at any time by clicking the "Unsubscribe" or "Opt-Out" link in the email you received. You can also email us your request at info@VenueReport.com. We may send you other types of transactional and relationship email communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt-out of receiving them. You can opt out of text alerts any time by replying “STOP,” or any alternative keyword we’ve shared with you. We complete any opt-out request as quickly as we can. This opt-out request won’t prohibit us from sending you important nonmarketing notices.

F. Do Not Track Signals

Because the “Do Not Track” browser-based standard signal has yet to gain widespread acceptance, we don’t currently respond to those signals.

7. Data Retention

We will retain your personal information only for so long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of your personal information; the purposes for which we process your personal information and whether we can achieve those purposes through other means; and the applicable legal requirements. In some circumstances you can ask us to delete your data. In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Security

We protect your personal information with a series of organizational, technological and physical safeguards. However, we cannot guarantee the total and complete security of your personal information. We recommend that you use complex and unique passwords for your account. Do not share your password with anyone. If you have reason to believe your interaction with us is no longer secure, notify us immediately.

9. Children’s Data

Our Services are not intended for persons under 18 years of age. We do not knowingly collect or process the personal information of individuals under the age of 18. If you are a parent or guardian and you believe we have collected information from your child in a manner not permitted by law, contact us using the information below and we will remove the data to the extent required by applicable laws.

10. Supplemental Terms

A. Residents of the European Economic Area and the United Kingdom

If you are in the European Economic Area (“EEA”) or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data. Venue Report is the controller of your personal data when collected in the EU, but other parties (like Experience Suppliers) also act as data controllers for the personal data that we share with them and any personal data that they may collect independent of our relationship with them. If you have any questions about the processing of your personal data by a third party, you should contact the third party directly.

If you are in the EEA or Switzerland, when we process your personal data we will only do so in the following situations:

• We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the products or services you have requested).
• We have a legitimate interest in processing your personal data. For example, we may process your personal data to provide, secure, and improve our products and Services and to communicate with you about our Services.
• Such processing is necessary to comply with our legal obligations.
• We have your consent to do so. When consent is the legal basis for our processing, you may withdraw such consent at any time.

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your Data Protection Authority, please see:

http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

B. California Residents

California law provides additional rights to California residents regarding the collection and use of their personal information.

We have collected the following categories of personal information from consumers within the last twelve (12) months:

• Identifiers
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
• Commercial information related to your interactions with VENUE REPORT.
• Geolocation data (which may be inferred from your IP address or granted by permission).
• Internet or other electronic network activity information, like your browsing activity and device-level information.
• Audio, electronic, visual, thermal, olfactory, or similar information (“Sensory Data”).
• Professional or employment‐related information.
• Education information
• Inferences drawn about you.

The following table provides a description of the personal information that we have disclosed for our business purposes, the personal information that we have sold, and the categories of third parties that received the personal information.

Personal Information Category	Category of Third-Party Recipients
	Business Purpose Disclosures	Sales
Identifiers	Service Providers, Experience Suppliers, Advertising and Marketing Providers, Legal Services Providers	Advertising and Marketing Providers
California Customer Records personal information categories	Service Providers, Experience Suppliers, Legal Services Providers	None
Protected classification characteristics under California or federal law	Service Providers, Experience Suppliers, Legal Services Providers	None
Geolocation	Service Providers	Advertising and Marketing Providers
Commercial information	Service Providers, Experience Suppliers, Advertising and Marketing Providers, Legal Services Providers	Advertising and Marketing Providers
Internet or other similar network activity	Service Providers, Experience Suppliers, Legal Services Providers	Advertising and Marketing Providers
Professional or employment-related information	Service Providers, Legal Services Providers	None
Inferences drawn from other personal information	Service Providers, Experience Suppliers, Advertising and Marketing Providers, Legal Services Providers	Advertising and Marketing Providers

If you reside in California, you have rights to access the specific pieces of your information, the right to know details about our processing of your information, the right to request deletion of your personal information, and the right to not be denied goods or services for exercising these rights.

Venue Report does not sell personal information of its users as the term “sell” is traditionally understood. But “sell” under the CCPA is broadly defined. It includes the sharing of personal information with third parties in exchange for something of value, even if no money changes hands. For example, sharing an advertising or device identifier to a third party may be considered a “sale” under the CCPA. To the extent Venue Report “sells” your personal information (as the term “sell” is defined under the CCPA), you have the right to opt-out of that “sale” on a going-forward basis at any time. For more information about opting out of the “sale” of your personal information, see the Opting-Out Cross-Contextual Behavioral Advertising, section, above. After 12 months, we may ask you if you want to opt into the “sale” of your personal information.

Persons authorized to submit requests on behalf of a consumer (“agents”) can submit a request by email to info@VenueReport.com. We may notify the consumer and require the consumer to independently verify their identity before fulfilling the authorized agent’s request.

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request or for questions regarding our Notice for California Residents, please send an email to privacy@thearenagroup.net.

C. Nevada Residents

Although we do not “sell” “covered information” of Nevada “consumers” as those terms are defined under Chapter 603A of the Nevada Revised Statutes, you may contact us by sending an email to info@VenueReport.com and registering your email address so that we can provide you notice in the event we should do so in the future. At that future point, you will then have an opportunity to exercise your opt-out rights under that law subject to our verification. You can contact us via info@VenueReport.com if you need to subsequently update your contact email for such notices. If you change your email address elsewhere in our Services, that change will not update your Nevada notice contact information. It is your responsibility to keep your Nevada notice contact information current.

11. International Data Transfers

The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. Venue Report is headquartered in the United States, and the information we collect will be processed in the United States. Your personal information may be stored, transferred to, and processed in any country where we have facilities or in which we engage Service Providers. These countries may be outside the United States and may have different data protection laws than in the United States. We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Notice. We require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The measures used will depend on the service provider, and our agreements with them may include European Commission or UK approved Standard Contractual Clauses or appropriate contract terms governing the transfer of personal information.

12. Contact Us

You can contact us at any time to request:

• Access to information the Venue Report has about you
• Correction of any information that Venue Report maintains about you
• Deletion of information that Venue Report has about you

If you have any additional questions about our collection and storage of data, please email us at: info@venuereport.com, or write to us at Venue Report 627 8th Ave., San Diego, CA 92101.

Cookie Notice

Our Site uses cookies. A cookie is a piece of code that allows the web server to identify and track activity of the web browser. Most websites use these to make the websites work more efficiently and provide information to the owners of the website. While we may automatically use some cookies that are strictly necessary to provide the services you request or enable communications, we request your consent for other uses.

About Cookies

A Cookie is a piece of code that allows the web server to identify and track activity of the web browser. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website. We may use both “Session Cookies” and “Persistent Cookies” on this website. Session Cookies will be deleted from your computer when you close your browser. Persistent Cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Other Similar Technologies.

Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.

Proximity based beacons send one-way signals over very short distances, to communicate with associated mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application.

Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.

Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions. Scripts are pieces of JavaScript code that launch automatically when certain webpages load, to determine whether users view associated advertisements.

Local Storage Objects, such as HTML 5, are used to store content and preferences. Third parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.

All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”.

Types of Cookies

Different cookies are used for different purposes. Our site may use these types of cookies:

• Strictly necessary cookies. Our website requires the use of these cookies to properly operate or provide necessary functions relating to the services you request. For example, our website uses cookies to identify trusted web traffic.
  
  
• Analytics cookies. These cookies allow us to improve how our website works, by allowing us and our third-party service providers to recognize and count the number of visitors and to see how visitors move around our website when they are using it. These cookies generate aggregate statistics that are not associated with an individualized profile.
  
  
• Functionality cookies. These cookies are helpful to improve your website experience but are not essential. For example, these cookies help us recognize you return to our website and personalize content for you.
  
  
• Advertising, tracking or targeting cookies. Ad cookies may allow us to record information about your visit to our website so we can make our website and the advertising displayed on it more relevant to your interests. They record things like pages visited and links clicked. These cookies enable us to share data, such as what you like, with our advertisers, so the advertisement you see can be more relevant to your preferences. They help us to understand shopping behavior of our visitors, which helps us to keep improving our website for your benefit. These may also be Third-party Cookies.
  
  
• Third-party cookies. Certain third-party services and ad networks may display advertising on our Service or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on the Services and different third-party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by visiting http://preferences.truste.com (or if you are located in the European Union visiting YourChoicesOnline.eu). Please note this does not opt you out of receiving all advertising.

Choosing Your Cookie Settings

You have a choice about the placement of cookies on our website. Please visit our consent manager tool to make or manage your cookie use preferences. You may withdraw your consent for our cookie uses that are not strictly necessary at any time by re-engaging the consent manager tool.

You can also use your web browser to directly block all cookies, or just third-party cookies, through your browser settings. Using your browser settings to block all cookies, including strictly necessary ones, may interfere with proper site operation. Guidance on how to control cookies in popular browsers is contained here:

• Microsoft Internet Explorer
• MacOS Safari
• Mozilla Firefox
• Google Chrome
• Adobe (Flash Cookies)

You can also find additional information on cookie controls and advertisement here:

• Network Advertising Initiative
• Digital Advertising Alliance
• European Interactive Digital Advertising Alliance
• Digital Advertising Alliance of Canada
• Australian Digital Advertising Alliance

Google allows users to opt out of tracking by Google Analytics and Google Analytics Demographics and Interest Reporting services. You can adjust your setting here, or download the Google Analytics Opt-Out Browser Add-on. In addition to the cookie controls that are set out below, if you are a Facebook user you can opt out by following this link. You can switch some cookies off through the Your Online Choices site. You may need to do this again each time you use a different IP address, device, or virtual private network. You can also adjust the global privacy setting or plug-in which should be communicated to use via your browser.

Do Not Track Signals

We do not currently respond to 'do not track' signals and similar settings or mechanisms. When you use the Platform, we try to provide a customized experience.

Changes to Our Cookie Uses

We will post any changes to the way we use cookies on this page. If the changes materially alter how we use cookies, we will post a notice on our website and request your consent for the materially different use. Please check back frequently to see any updates or changes to our cookie use notice.

Cross-Border Data Transfers

The cookies we use may process, store, or transfer personal data in and to a country outside your own, with privacy laws that provide different, possibly lower, protections. You consent to this transfer, storing, or processing when you consent to our cookie use. We are based in the United States.

Third Party Cookie Providers

In addition to our own cookies, we may also use various third-parties’ cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. You can click on the link accompanying the third-party cookie list above to learn more about how each third party uses cookies and to opt-out.

Mobile Apps

For mobile apps, please refer to your mobile device’s settings, or download the AppChoices app. Please note that even if you opt-out of Cookies or otherwise opt-out of interest-based advertising, you may still receive advertisements, they just won’t be tailored to your interests. Also, if you opt-out and later delete your Cookies, use a different browser, buy a new computer or device, you may need to renew your opt-out/consent choices.

Contact Us

If you have any questions or suggestions regarding this Policy, please contact us here: info@VenueReport.com.