Director of Group Travel & Room Blocks
Room Service by Venue Report
United States (remote with ability to travel to San Diego and Nashville for meetings)
Places for the people bringing people together.
Venue Report is curated with groups in mind, because the right place makes all the difference when you're bringing everyone together. Our marketplace helps both everyday and professional planners find spaces and stays for group trips, weddings, work retreats, birthday weekends, and every "we need a spot for all of us" moment.
Now we're growing Room Service, our concierge-style service that helps planners find and book the right hotel rooms for their groups. Think of the best friend who knows every boutique hotel, can negotiate a great rate, and answers all your "so how many rooms should we block?" questions.
We're looking for someone to lead this growing part of the business, managing group stays across the U.S. and internationally while building and overseeing a team of travel agents specializing in group travel and room blocks for weddings, corporate offsites, and other gatherings. You'll recruit, onboard, and support agents as they turn inquiries into bookings, making sure every interaction reflects Venue Report's voice, standards, and care for the people making the plans.
You'll also work directly with hotels to negotiate group rates, perks, and booking terms. From building hotel relationships to sorting out last-minute changes, you'll make sure what's promised is delivered and everyone knows who to call.
As the voice of Room Service, you'll set the tone for the customer experience, bringing hotel know-how, a head for logistics, and a knack for making the person organizing everything feel taken care of, from the first question to the final check-in.
What You'll Do
- Build and scale the Room Service program systems, strategy, hotel relationships, processes.
- Lead and grow a team of travel agents specializing in group travel and room blocks for weddings, corporate offsites, and other gatherings, including recruiting, onboarding, training, and ongoing coaching.
- Set team goals, assign leads, oversee bookings, and help agents turn inquiries into happy clients, making sure service stays personal and unmistakably Venue Report as the team grows.
- Have a deep understanding of how to manage global group room blocks from inquiry to checkout: sourcing hotels, negotiating rates, tracking pickup, managing contracts, and guiding clients with confidence.
- Act as the friendly expert: the group-trip bestie helping clients figure out the perfect stay plan for their celebration or event.
- Partner closely with hotels and design-forward properties worldwide, especially those featured in our curated marketplace.
- Oversee and help convert Room Service leads from our venue marketplace, editorial content, and booking journeys, ensuring timely follow-up across the team. You know how to maintain rooming lists, deposit schedules, cutoff dates, and all logistical details with extreme clarity.
- Create internal workflows, templates, checklists, and dashboards that help agents work efficiently and give clients a consistent, thoughtful experience.
- Collaborate with editorial, marketplace, operations, and partnerships teams to keep room-block offerings aligned with our brand and venues.
- Represent Venue Report locally and globally networking with partners and staying ahead of group-travel trends.
Who You Are
- 5+ years in group sales, group reservations, hotel room blocks, or event housing.
- Strong negotiator with excellent communication skills: you're warm, efficient, and proactive.
- A natural organizer who loves a clean timeline, a tidy spreadsheet, project management programs and a good deadline.
- Entrepreneurial: excited to build something new, not just maintain it.
- Design-savvy and boutique-hotel obsessed — you understand the Venue Report aesthetic and what makes a stay "good for groups."
- Based in the United States with flexibility for local meetings and connections, but excited to serve clients and hotels around the world.
- Bonus: CRM experience and a network within the hospitality world.
Compensation
- Base salary depending on experience.
- Bonus/commission tied to room-block performance of your sales + team sales.
- Benefits package, PTO, and growth path as VR Room Service expands globally.
To Apply
Send your resume + a short intro to hello@venuereport.com telling us:
- Your experience managing group stays
- Why you'd love building this arm of the business
- Your favorite boutique hotels for a group gathering (and why)
