Please inform Soneva Kiri - SHA Extra Plus in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to provide the following information at least 15 days prior to arrival: • Salutation and full names of all travelling guests • If a traveller is below the age of 12, then the date of birth is required • International flight detail if arriving on the same date in Bangkok. If staying in a hotel in Bangkok, please provide the name of the hotel • Mobile number, if available ====================== The hotel provides a 70-minute round-trip transfer service from Suvarnabhumi Airport to the resort's private airport island at Koh Mai Si by an eight-seater private plane. After arrival, guests will then be transported on a luxury speed boat to the resort's private jetty on Koh Kood. The check-in counter is located at the Departure Hall, on the 4th floor, Counter No. Row K24. Guests are contacted by the reservations team on confirmation to book the above mentioned shared transfers. Please note the following conditions: • Guests are requested to check in no later than 60 minutes prior to the scheduled departure time. • A luggage restriction for the Soneva Kiri Flights is 20 kg per person including hand luggage and must not exceed this limit. • Flight schedules have limited availability and seats are confirmed on a first come first serve basis. • All flight schedules are subject to change due to weather conditions and flight load. • Flights are inclusive of a personal 'Meet and Greet' service and luggage assistance for guests who arrive by international or domestic flights and connect directly to the Soneva Kiri flight. • For guests who are pregnant, a written certificate of doctor’s approval will be required on flight check in. • Private flights are available upon request and reservations can be made by contacting the resort directly.