citizenM San Francisco Union Square
4 stars
9.1
Wonderful
(1581)
4 stars
Updating price...

citizenM San Francisco Union Square

4 stars
72 Ellis Street, San Francisco, CA 94102
9.1
Wonderful
1581 reviews
Updating price...

Overview

Central hotel with a 24-hour fitness center connected to a rail/subway station in San Francisco A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenitieExpedia Group
Central hotel with a 24-hour fitness center connected to a rail/subway station in San Francisco A restaurant, a 24-hour fitness center, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a business center. Housekeeping is available on request. CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request. Recreational amenities at the hotel include a 24-hour fitness center.Expedia Group
9.1
Wonderful rating
Based on 1581 verified guest reviews

Available rates

Sat 5/24
Sun 5/25

The neighborhood - Union Square Area

72 Ellis Street, San Francisco, CA 94102

What's nearby

  • Powell Street Station3 min walk
  • Flood Building3 min walk
  • Powell and Market Cable Car Turnaround3 min walk
  • Hotel Nikko San Francisco3 min walk
  • San Francisco Visitor's Center3 min walk
  • Metreon4 min walk
  • Market Street Railway3 min walk
  • Parc 55 San Francisco - a Hilton Hotel3 min walk
  • Burke Williams3 min walk
  • Westfield San Francisco Centre3 min walk
  • Market Street3 min walk
  • Our Little Theater4 min walk

Reviews

9.1
Wonderful
1581 verified ratings
Wonderful
1153
Very good
266
Good
82
Okay
35
Fair
18
Mediocre
8
Poor
19

Summary of reviews

Guests say
Guests appreciated the cleanliness and location of the hotel, noting that it was inviting and well-maintained. However, many reviews highlighted the small size of the rooms and a lack of adequate service, making it less suitable for longer stays. Overall, it seems to be a good option for short visits, especially for those who prioritize cleanliness and location over spacious accommodations.
AI-Generated from customer reviews
Cleanliness9 out of 10
Service2 out of 10
Room Size1.5 out of 10
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All reviews

10
Wonderful
Ophira, May 2025
Pros (+) Great place to work. Quite but still not alone
9.0
Wonderful
Nancy, May 2025
Pros (+) Location was great ! Right in the middle of everything. Security at all times. Bed was comfy, room was clean, it’s very small but comfy. They only thing, I wish restroom was a little bigger and had more privacy. Other than that, it was great! And staff is very helpful and nice
3.0
Poor
Robert, May 2025
Pros (+) i would not recommend anyone (even single person) to stay at citizenM Hotel - the room is microscopic & the bath disfunctional - nothing comfortable to sit upon.
Cons (-) i would not recommend anyone (even single person) to stay at citizenM Hotel - the room is microscopic & the bath disfunctional - nothing comfortable to sit upon.
10
Wonderful
Chiara, May 2025
Pros (+) I travel a lot for work and usually don’t write reviews but the stay at citizenM was truly exceptional. I had stayed with their New York hotel before, so i knew it was going to be good, but this was even better than expected! - super stylish reception and lounge / bar / breakfast area - rooftop area - the check in (and checkout) process is extremely simple - the rooms and beds are so cosy! - last ...
Cons (-) Nothing, everything was great!
Read more
7.0
Good
Steph, May 2025
Pros (+) Amazing hotel, modern and fun, super comfortable rooms/ bed, very techy if that’s your thing! Very friendly staff, super helpful and kind, laid back, friendly! Cannot fault anyone! Great lounge, coffee available in the am which was amazing- not in the room but available at the breakfast bar. Reasonably priced
Cons (-) The location: downtown SF is awful, like a ghost city. It is well known that SF has a great issues with homelessness / addiction. And the hotel a few streets away from the Tenderloin, the worse part of town. It is heartbreaking. I would not recommend to stay downtown in SF- not worth it. Plenty of other cool neighbourhoods such as Castro or Haight &Ashbury as so much cooler, more vibrant and fun!
9.0
Wonderful
Steven, May 2025
Pros (+) Convenient location, clean, lovely decor, perfect for a short city break, great value for money.
Cons (-) Room was very small, but absolutely fine for the 2 of us during our short stay in the city. Breakfast not included in cost of the room, but you can pay each morning if you want breakfast at the hotel.
10
Wonderful
Samuel, May 2025
Pros (+) great location as a base to explore all of San Fran! felt safe and secure everything you need is in room great communal space with food and drink options connecting TV to phone is cool
Cons (-) the size of the room...but we knew it wouldn't be huge!
9.0
Wonderful
Agustin, May 2025
Pros (+) The staff was very friendly! The breakfast was awesome. And You could ask unlimited good coffee till 11am.
Cons (-) The room is a bit small
10
Wonderful
Keira, May 2025
Pros (+) We loved the room, although it was small the hotel has really thought through the placement of everything. The hotel was so clean and tidy and had everything you needed. The iPad that allows you to control the temp, curtains, tv - amazing!
Cons (-) Coffee machine and bottle opener in the rooms would be amazing!
7.0
Good
Christopher, May 2025
Pros (+) 3rd floor, air condition
Cons (-) room to small

Amenities

  • Fitness center
  • Restaurant
  • Free Wi-Fi
  • Business center
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.