All reviews
The hotel looks 'the business' and is very modern and well kept. It's got a real charm about it and is different to all the usual Austrian hotels. The room was clean and well maintained. The quality of the food was excellent and the variety/ choices on offer was great. Lovely views of the surrounding area. The staff were very friendly in general (especially the Brazilian chap who worked on recepti...
A few aspects of our stay really disappointed us given the outstanding reviews we had read beforehand. It's clear why it's a 4 * rather than a 5*. Some of the main niggles:- 1). Perhaps an Austrian thing, but none of the bedrooms were air conditioned which we'd expected as standard. It was extremely hot during our stay and we had to leave the balcony door open through the night. Unfortunately this...Read more
Breakfast and dinner were great. Lunch if you are there was a bonus. Lovely roof pool and wellness facilities. Building is a great design and instagram worthy. Nestled in a river valley, it was peaceful and quiet especially at night.
We got the feeling Brits weren't really welcome. The staff are abrupt and only available from 8.00am. We had a late transfer back and there wasn't really any attempt to help us ski and change before leaving, our bags were left next to reception desk all day and when we did leave there was no acknowledgement. The wellness sauna/steamroom areas are naked only in both buildings, and we asked if we co...Read more
The hotel was amazing. The design very unique. We had a room with a sauna inside which was amazing. The spa is excellent and the outside pool was amazing. Very good breakfast. Location comfortable- 7 mins ride to the penken lift. There is a ride from and to the hotel once an hour and one of the town buses also stops by the hotel.
The dinner is a 6 course meal and a bit exhausting, takes almost 2 hours. We got rather tired waiting for all the courses every night. Ski room convenient but lockers aren’t locked… nothing happened to our things but it’s a bit concerning since the equipment is expensive.
Its an absolutely gorgeous hotel in a breathtaking area. Being a bit remote from the city for me was a plus. It really allows full recharging abd has a vibe of a family owned hotel which definetely makes all the difference for me. The food is amazing, the facilities are lovely.
Service.. Slow service at dinner or when you report something about the room, and not very helpful or accomodating staff.
Great and modern hotel, good food. Great service
It's 30 minutes walk away from the town.
Food
Rooms are not very cosy
Everything is perfect and gives you a real feel of luxury in a beautiful location with fantastic food & drinks with amazing service from all staff throughout the hotel. We will be returning!
Everything
The view from the room, Spa zone is nice, breakfast and lunch were good. Wine selection is amazing. Dinner food (set menu) was just ok (too much creativity :-)).
The staff at times was not very helpful nor friendly. Most disappointing was slippers for 7Euro at supposedly lux resort and the fact that the waiter at dinner tried to convince us of "buying" 3 drinks that we have not ordered. Glass doors to the bathroom in the rooms is not very "convenient"
Food was amazing for each each meal. Sauna's and pool areas are beautiful and perfect for deep relaxation. Bedrooms were large and comfy with great views.
Was a bit challenging to find times or a massage, but not such a serious problem