Wellness Hotel Alpenhof
4 stars
9.1
Wonderful
(1436)
4 stars
Updating price...

Wellness Hotel Alpenhof

4 stars
Matterstrasse 43, 3920 Zermatt, Valais
9.1
Wonderful
1436 reviews
Updating price...

Overview

Rating
Slopeside fun with full-service spa and indoor pool Ski into Wellness Hotel Alpenhof, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa. Wellness Hotel AlpeExpedia Group
Slopeside fun with full-service spa and indoor pool Ski into Wellness Hotel Alpenhof, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa. Wellness Hotel Alpenhof offers 61 accommodations with minibars (stocked with some free items) and minibars. Each accommodation is individually furnished. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. An indoor pool and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center. Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility or hot tub. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.1
Wonderful
Based on 1436 verified guest reviews

Available rates

Sun 5/18
Mon 5/19

The neighborhood - Downtown

Matterstrasse 43, 3920 Zermatt, Valais

What's nearby

  • Zermatt-Matterhorn Ski Resort7 min walk
  • Matterhorn Museum8 min walk
  • Zermatt Railway Station7 min walk

Reviews

9.1
Wonderful
1436 verified ratings
Wonderful
1052
Very good
222
Good
100
Okay
23
Fair
22
Mediocre
12
Poor
8

Summary of reviews

Guests say
Guests enjoyed the great atmosphere and amenities offered by the hotel, including wellness facilities and dining options. However, some guests expressed dissatisfaction with the service quality and perceived value for money, particularly regarding room assignments and pricing of drinks. Overall, the hotel provides a pleasant experience but has areas for improvement.
AI-Generated from customer reviews
Atmosphere9 out of 10
Cleanliness8.5 out of 10
Amenities8 out of 10
Service3 out of 10
Value for Price3 out of 10
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Score by provider

All reviews

8.0
Very good
Michael, May 2025
Pros (+) Comfortable location. Clean rooms. Firm mattress. Nice hot tub and sauna. Good breakfast. All regular amenities included and more. Staff handled minor issues with room promptly.
Cons (-) The dining host/hostess at breakfast were not very friendly. The host seemed a bit hostile or impatient when handling allergen requests, which made the experience uncomfortable; however, the kitchen accommodated the allergies properly and without issue.
10
Wonderful
Jan, May 2025
Pros (+) Beautiful property, great spa and the breakfast was excellent.
Cons (-) Had dinner there one night and although food was excellent the older waiter/ maitre’d was grouchy and unpleasant.
10
Wonderful
Yen, May 2025
Pros (+) Everything!
Cons (-) None
10
Wonderful
Regina, May 2025
Pros (+) Love the facilities. The Food
10
Wonderful
Stacey, May 2025
Pros (+) The whole place was absolutely beautiful. Such friendly staff and very welcoming. Even gave me a message for my birthday. Amazing stay. Highly recommended!!
Cons (-) Nothing. It was amazing!
1.0
Poor
Lorna, May 2025
Pros (+) Breakfast was good. Good food choice.
Cons (-) The hotel was very expensive so we thought it would be wonderful treat. The Alpen resort did not have availability for our 3rd night, so we decided to treat ourselves. The bed was so hard I had to sleep on the sofa. Even after getting a topper. The spa closed at 8pm the large jacuzzi was empty, and the loungers were covered in birds droppings. The breakfast was good but the restaurant manager was ...
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10
Wonderful
Muhammad, May 2025
Pros (+) Hot tub, Sauna, Pool. In addition the location was perfect.
Cons (-) All was great
10
Wonderful
Ian, May 2025
Pros (+) Keep it up! Best stay we’ve had all trip. Thank you
10
Wonderful
Shinade, Apr 2025
Pros (+) Gorgeous hotel combining traditional regional charm and personality with modern accommodation and facilities. Staff were helpful before, and during our stay - arranging station transfers and providing local knowledge. The spa ares is outstanding, and breakfast was 5*.
10
Wonderful
Sarah, Apr 2025
Pros (+) Outstanding as always!!!! I love this hotel, it is my favourite go to. Great facilities and their naked spa is my favourite facility, as well as 4pm cake! Super location, food, lounge and staff very friendly. Thank you

Amenities

  • Indoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Shuttle service (free)
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.