All reviews
Everything! The details and the friendliness of the staff
The doorman was never ar the door to help with the luggage always one of the tiny women colleagues helped him out, who were maybe only 40 kg while my luggage was 25 kg. It made me feel uncomfortable and always hunted the doorman to do his job.
Good hotel, clean and comfortable. Only negative is how hot the rooms are - we went in March and the hotel aircon was not switched on yet. The windows in the hotel barely open so the rooms were stuffy, hot and uncomfortable. The hotel did bring us a fan.
Modern hotel, big rooms.
Not so many in staff speak English. Breakfast could have more choice for western guests.
The design is really beautiful, both the room and lobby. Bed was comfortable.
1) You can't control the room temperature, and essentially must sleep at 26 C. I understand that there is a large difference in cultural norms between Xinjiang and Europe regarding the ideal room temperature for sleeping, but for a 5 star hotel I think guests should have control. To be fair to the hotel, someone did bring up a fan, which helped. 2) One of the reasons I chose this hotel is that it ...Read more
Breakfast buffet was great for a westerner. Location was very good next to a mall. Beautiful ambiance when you enter tye hotel.
The air conditioner was not adjustable. Constantly too high which made sleeping difficult. When asked why the response is it is set between a number of hotels. No idea why. No internal laundry was a negative.
Cleanliness
The breakfast menu was very limited for foreigners. There was supposed to be cable TV, but it only had limited channels.
Front line staff ignored us for a while during checkin. Other customers keep barging in front of us! Never expected that at all.
Room was spacious. Good amenities in the room: comfy slippers, kettle, coffee, umbrella, ironning board etc. Hotel is situated quite far from the downtown in the new area of Urumqi. I would like to thank Sunny Li at the reception counter. She was very helpful, her english was good and she changed us the room to another floor due to sigerette smoke on our floor. Breakfast was good, not exceptional....
The smoke odor was everywhere, in the room: in the hall on the floors. One day when i went out of my room, there were 10 people smoking on the floor near the elevator, there was no air to breath. After my complaints, the staff quickly moved to another room on the higher floor.Read more
