All reviews
Many saunas, large, clean
Extremely unfriendly staff, particularly at reception, but similarly so in the sauna area an in the tapas restaurant. Too expensive for a hotel that deserves 3 stars at best. The "holy veggie" dish has a fish symbol next to it, but no-one can tell you whether it actually contains fish or not, and they will just shout at you. Despite Booking.com confirming "early" check in time (2pm instead of 4pm)...Read more
A lovely relaxing experience so many fabulous chill out areas pools and treatment areas and wellness activities, Wonderful food and facilities. Loved it.
The lift was broken and the stairs were steep to the rooms and we were given our towels and robes to carry I felt they should have been in the room or taken to the room for us as it was difficult to take your luggage and carry them also with the lift not working. However this was a minor issue in what was a wonderful stay.
great design, nice spa facilities, ok food, attentive service
food could have been better - it was just okay, which for Belgium is not acceptable given the premium status of the hotel. some facilities needed maintenance (eg taps in certain spa toilets didn’t work) perhaps better management / planning for restaurants needed, as we wanted to order a seafood platter and it wasn’t available (they only had 5 in stock) no hooks for towels in the toilet in our roomRead more
Ambiance, very relaxing and very clean
I was on my own and ordered the fruit tray from restaurant olive. I couldn’t eat it all as it was for two people and I asked if I could take some grapes and melon to my room. It was a no with no reason! Yet they do room service so it is possible to take food to rooms. Confused
The hotel and the breakfast are outstanding!
The logistics inside the spa and the hotel are way too complicated. The infinite amount of corridors, stairs, and 2 million doors with the label "stuff only". The biggest disadvantage is you are not allowed to take drinks in the spa to the outside spa areas with chaise-longue.
The hotel room was great, spotless and all the facilities in general were excellent.
The price for a one night stay is quite high though.
Great facilities, many different things to do. we were able to do everything we wanted to do.
Small thing: Infrared saunas are close to outside doors which is not the best location.
Really smart rooms, easy system with the wristbands for everything. Great spa.
Seeing signs that we needed to book a reservation for dinner, but not being able to do this until the restaurant opened at 6pm. We kept walking between different restaurants and reception at 5pm to try and find a way to make a reserveration.
Rooms, restaurants, spa, staff , everything!!
Nothing
