All reviews
The pool and the ceviches
The mistreatment in the spa, the lack of shower and hands soap gel I. The bathroom. Lack of maintainance of rooms.
The food was very good (especially at Spice Market) and the staff - from concierge to gardeners - were very friendly.
In our room, the trash can in the toilet cabin was broken and the television was hanging sideways and forward. We reserved for 2 people but there was only one bathrobe provided.
The service is outstanding! Stuff are genuinely nice and helpful!
All good! Just be aware that at the checkout time it might be problematic to get a car to drive your luggage to reception. Take this into account on your way back to airport.
A complete dream, so comfortable, amazing staff, beautiful adult pool overlooking the beach. Just stunning, a true paradise.
The food is very expensive and tbh we had better flavours in Mexico City and local towns for a lot less.
The food was spectacular ! The location very nice and the staff very nice.
Rooms need to be updated. I stayed in a jungle view room. I would’ve happily paid for it if rooms conditions were better. Some family members found insects in their rooms. That was not appreciated. However the presidential suite was fantastic.
I visited this location several years ago and found the service level unacceptable. After my initial trip, I vowed never to return there. However, when I learned that a friend of mine was going for business, I decided to give them a second chance. This time, I am so happy that I went! Upon arrival, I could feel a different energy; the staff was very accommodating, and I learned that they have been...
Although they offer golf cart drivers to escort guests from various rooms to the main lobby/restaurants, the paths could use a bit more light for the villas with jungle views.Read more
Beautiful to relax
Far removed
The property seemed a bit old and run down
The rooms were not crisp and clean it seemed a bit run down and the room was not clean the floor was a bit dirty
The Spice Market Restaurant and location. Mr Hector Hernandez was a great concierge.
There is not enough staff in the pools, in the bar and the Venazú restaurant for breakfast, the service is slow. Two days the cleaning if the room was funde too late. Too much noise for morning activities near the lake since 8:30am The music is always the same kind electronic, needs more variety. The front desk have guys don’t solve issues promptly.
Everything was wonderful, the installations are simply amazing, the staff in the whole hotel is fantastic, lovely and so professional, the food was absolutely delicious, everybody made our stay so special and beautiful. I can’t wait to be back in this paradise
A bit pricey but expected in this kind of resorts
