All reviews
The facility and neighbourhood, fantastic. The restaurant staff ( James) was fantastic
Rate was different from booking.com usd955 per night and at the reception (usd1,300 per night)
Fabulous design, gardens and service, warm hospitality, good food and enjoyable evenings of music , dance and barbecues by the fire… perfect base for trekking !
It’s a bit expensive but very nice. The gym area could use some work and the property really begs for a pool or heated jacuzzi, but overall it’s a gorgeous luxury hotel in an ideal location with superb service!
Location and services, attentive personel
Wonderful staff and exceptional service, incredible view and balcony, modern and clean room/bathrooms.
It was pricey but for seeing the gorillas is was the perfect place to stay.
The greenery around the villas, the kindness of the staff, the massage chairs, the relatively sizable gym, the fluffy sweaters, plenty of water
Dining room felt very empty and cold, food was decent, too much visible staff in the dining room made the atmosphere a little uncomfortable
Food is very good. Planting alongside rooms is beautiful. Rooms are separate villas and are huge. with excellent bathrooms, also huge. Staff are extremely helpful. Good location near to national park. Quiet. Spa will be a great addition when it opens.
New hotel and still a little bit characterless. Needs more warmth and colour although money has been spent on great beds and good sofas. It was cold when we were there and there is no heating although staff quick to provide a spare heater and hot water bottles.
The resort met all my expectations and I was impressed with my stay. The welcoming was superb. I was offered an upgraded superior room which was super clean and specious with great amenities. The food was what i expected and the indian Chef Mr Vinod did a great job in preparing my vegetarian meal. All staff were super friendly and everything was taken care of. I will definitely return to stay at V...Read more
A beautiful resort with excellent location just few minutes away from Gorilla park. I was warmly welcomed by friendly staff up on arrival Mr Bienfeit organized my park activities for gorilla trekking which was amazing. The food was great and i was treated with the authentic and delicious arabic cuisine, thanks to the Chef. Rooms and amenities were top notch. Overall my stay was great and would hig...Read more
Really wonderful staff who went above and beyond during our stay! Shout out to Bienfait for being so helpful in arranging transport, activities and currency exchange. Our room was massive with a super comfy bed!
Comfortable room and friendly staff
The tiled pathways are so slippery in the rainy weather
