Viceroy Riviera Maya, a Luxury Villa Resort
8.8
Very good
(167)
5 stars
Updating price...

Viceroy Riviera Maya, a Luxury Villa Resort

5 stars
Playa Xcalacoco Frac 7, 77710 Playa del Carmen, Quintana Roo
8.8
Very good
167 reviews
Updating price...

Overview

Adults-only beachfront hotel with outdoor pool Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. HousekeepingExpedia Group
Adults-only beachfront hotel with outdoor pool Catch some rays at the beach or spend the day relaxing at Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request. Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only offers 41 accommodations, which are accessible via exterior corridors and feature private plunge pools and DVD players. Rooms open to furnished patios. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Espresso makers and minibars are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request. An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
8.8
Very good rating
Based on 167 verified guest reviews

Available rates

Thu 7/31
Fri 8/1

The neighborhood

Playa Xcalacoco Frac 7, 77710 Playa del Carmen, Quintana Roo

Reviews

8.8
Very good
167 verified ratings
Wonderful
118
Very good
17
Good
13
Okay
6
Fair
2
Mediocre
2
Poor
9

Summary of reviews

Guests say
Guests rave about the exceptional service and atmosphere at the hotel, highlighting the beautiful location and the quality of food. Many reviews mention the tranquility and privacy of the villas, making it a perfect getaway for relaxation. While there are some concerns about the beach and certain amenities, the overall experience is highly praised, with many guests expressing a desire to return.
AI-Generated from customer reviews
Atmosphere9.5 out of 10
Service9.5 out of 10
Location9 out of 10
Value for Price9 out of 10
Cleanliness8.5 out of 10
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All reviews

10
Wonderful
Caroline, Jul 2025
Pros (+) This property is damn near perfect. Truly… I’ve been all over many coasts across the world, and this was absolutely amazing. Every detail is perfect. The staff, service, everything.
10
Wonderful
Gumer, Jun 2025
Pros (+) The concept and the villas are great deco and experience. The whole team is very helpful and respectful. Special mention to the team from the restaurant and the pool area. Very kind and attentive. Food in general is amazing. The private pool at the villa is delightful and we saw wild monkeys coming to drink water from it which is amazing.
Cons (-) The location is a bit limited. We weren’t lucky as it was seaweeds season so pool was the only option. However there weren’t much where you can go along the beach since all places are private. Felt a bit stacked in the hotel.
10
Wonderful
Jacquelyn, May 2025
Pros (+) Service was incredible. All inclusive option was much higher quality than any other resort.
10
Wonderful
Clive, Apr 2025
Pros (+) The whole place is beautiful. The staff are exceptional,
Cons (-) The lighting system and lighting in the bedroom is not good. The bathroom lighting is abysmal. Whoever buys fruit and vegetables needs to learn the difference between poor quality and the best available.
9.0
Wonderful
Claire, Apr 2025
Pros (+) This is one of the loveliest hotels you will find. The staff are absolutely fantastic and the food was exceptional. We have been lucky enough to stay in 5 star hotels around the world and this one is definitely up there. A couple of small points - the electrics and plumbing in the rooms are a bit dated and they should invest in a decent coffee machine. These are small things in an otherwise wonder...
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10
Wonderful
Frances, Apr 2025
Pros (+) While planning a winter escape, I focused more on the type of resort rather than location or beach. I wanted to feel pampered, zen and with nature. I had stayed at Viceroy hotels in the US before and always had a good experience, so I was happy to find this one with only 40 or so rooms and the type of setting I was seeking. The care the staff took was unparalleled to any other experience we’ve had...
Cons (-) It’s the jungle, so be warned of the possibility of little critters
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8.0
Very good
Linda, Feb 2025
Pros (+) The tropical feel
Cons (-) The beach , I hated the sand whales at the front and the beach has too many rocks
9.0
Wonderful
Lucy, Feb 2025
Pros (+) The staff is amazing. They are receptive and thoughtful. The rooms were incredibly comfortable and clean. The plunge pool was a highlight. Eating by the water was balm for the soul.
3.0
Poor
Thomas, Jan 2025
Pros (+) The location directly on the beach. The jungle setting.
Cons (-) This resort is in dire need of a serious renovation of all its villas. The thatched roofs are leaking and the resort has tried to fix it by covering it with plastic sheets. Unfortunately, that keeps the water trapped in the roof and makes the room damp and covered with mold. Unacceptable for a resort that claims to be 5 star luxury and charges these type of prices. Best to avoid if your want to en...
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10
Wonderful
Vanessa, Jan 2025
Pros (+) The staff were so friendly and nothing was too much trouble. Food was excellent and location great.
Cons (-) The rocks in the sea opposite but apparently they are going to break these up and the noise of the generator in room 32 but we asked to be moved which they did.

Amenities

  • Private beach
  • Snorkeling
  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Valet parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.