All reviews
The service and staff was excellent
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This hotel gives the impression of a quiet, high-quality and peaceful place in the photos. In reality, everything is a little different. We were traveling with a 6-year-old child and booked a room with two double beds with an ocean view. The hotel is expensive and we deliberately decided to pay more so that there would be no problems on vacation. How wrong I was If you look here, you will find tha...
We were placed on the 5th floor above the Nido restaurant, and the music from it was in our room. Plus, bad restaurant musicians screamed shrilly from the roof of the main building, and all this mixed together into a terrible cacophony. It was very hard to bear even with the windows closed. The noise stopped at 22:30. There was one glass in the room. Not a single mug for coffee. It was unclear whe...Read more
This place had everything we’d ever dreamed of for a perfect vacation 10/10. Favorite parts were the lagoon style pools and water features, minimalist design, hot tub on the balcony, pool/ocean views, amazing food.
I’m a nitpicker, but honestly I can’t think of anything that bothered me.
The spa was nice
It was way to crowded and insanely expensive for what it is.
Nothing we had the worst room in the hotel until I asked to change
Facilities are striking
Price of some food and drinks is outrageous even for a high quality hotel like this.
Everything! Wonderful property and atmosphere. Food was excellent and service exceptional.
We loved everything about the Viceroy. The staff was incredibly friendly and helpful all the time. We want to thank Samantha and Oscar for the warm welcome and help during our stay. The property was very clean and everything looked even more stunning in real life compared to the pictures. The architecture is beyond compared. The food was great, too. We had dinner at Awacate and Cielomar and ate at...Read more
It was like walking through a piece of art.
Everything was great.