All reviews
Inconspicuous. Clean. Classy. Grateful for the upgrade to a less noisier suite. Excellent luggage service. Splendid doorman
Rather minuscuul pool. Changing of the staff. Unassuming service of the front desk.
A beautiful hotel with very helpful staff
Nothing
Spacious rooms with comfortable beds. Excellent breakfast.
Lovely, though I’m not much of a breakfast person
Non-slip shower floor
Museums, neighrhoods, shopping, food, vino
The rain
Service, room, bathroom, cleanliness, attention of staff, bed
The breakfast was terrible. I expressed this to the staff. I paid for it anyway even though I barely ate anything. All the food in the buffet looked old and most of it was cold, really bad to be honest. A shame because outside of that the experience was pleasant.
• The hotel is centrally located, making it convenient for exploring Madrid. • The building itself is a beautifully preserved historic palace, which adds charm and elegance to the stay. • The staff were extremely polite, kind, and helpful throughout our visit.
• I paid nearly €400 for one night, and this was during a low season, right after the end of the holiday period. While the hotel is nice, I’ve stayed in many other 5-star properties at similar prices that offered a much better value for money. The price-quality ratio here feels highly exaggerated. • Water was not complimentary in the room and was charged at €5 per bottle. Similarly, after two incl...Read more
great location. you can walk almost everywhere. Quiet location, quiet bedrooms.
the bar on the ground floor seemed understaffed. We had to go find the bartender to order drinks.
The attention of the whole staff was extraordinary from entrance, to front desk, to restaurant, to lounge bar, to cleaning staff - we felt like a family. One day our niece visited us with her daughter and one of the waiters brought a colouring book and pencils for her and later a small doll - so cute, so wellcome. Thank you to everyone (and also to the pianist in the bar that made us want to stay ...Read more