All reviews
Location very good, nice room and we enjoyed the outdoor bath.
As we don’t read or speak Japanese we found the food difficult as we did not know what we were eating- breakfast was the most difficult.
The room was huge and very clean. The baths plus the in room bath tub in the balcony were so nice and relaxing. The hotel was classy, the staff very friendly. Bonus points for the delicious Japanese breakfast and late night free noodles as well!
Very good service, great location
Can two pillows be provided for each guest?
We had a very pleasant room, with a mountain view because we had chosen to have a private outdoor bathtub. The room was a decent size. The bed was fairly comfortable. The breakfast was Japanese style and quite extensive - rather too extensive really. We also had dinner on one of the nights (top tip, you need to book for dinner in advance to be sure of a table). The hotel is very convenient for the...
It is not cheap, and it is not quite as luxurious as it looks on the photos on their website, but the pricing is in line with other hotels in Hakone - which is very touristy and therefore quite pricey.Read more
Amazing room and bath on our balcony. Great food. Loved being able to help yourself to drinks.
The staff was very friendly and accommodating. We enjoyed the public baths as well as the private bath in our room. It was the perfect, relaxing getaway after the hustle and bustle of Tokyo.
Staff are helpful, professional and friendly
Lovely spa hotel, ideally located, larger than expected room (we only booked a standard room), amazing breakfast experience. We took full advantage of the private onsen as well as the outdoor bath in our room, the hotel also offers free coffee and self service alcoholic drinks including whiskeys, gins, vodka etc plus wine and draughty beer. Would hesitate to use again and highly recommend
Nothing to dislike
“Wonderful stay in Hakone—helpful staff, amazing sushi, and a great private onsen.
We loved our private bath on the balcony.
Nothing