All reviews
Modern, clean, good location
Larger rooftop bar
Location is A1. Bar Julian is spectacular. It might seem silly but the carts were the best we've ever used, as we were traveling somewhat heavy due to a 6.5 week trip so it was quite helpful. Room was awesome. Staff were lovely.
Pillows were super thin and we got caught in the rain checking in. Being that we were traveling so heavy, it takes a while to get things out of the car and tetris them into the cart so we got soaked and so did our luggage due to there not being a covered area to load in and out. The only other thing was the fridge in the room was barely better than leaving things on the desk, it didn't cool at all...Read more
This hotel stay was a very bad experience overall. Hotel is OK, but Hyatt hotel company is a “crook”. When arriving late, I negotiated an upgrade. At check out when leaving the hotel, the price of the upgrade on the bill was not correct, I told the employee who talked to a manager and came back with the correct bill that i paid, got as paper, received as email and was charged for. One week later, ...Read more
Staff was friendly and helpful. Bed soft and comfortable. Rooftop resturant was a great way to see the sunset
Parking. Parking is free from 8 pm - 8 am Otherwise, it's $49 for Valet or $32 for self Parking all day
Location
Unable to reserve the hotel car when needed.
Hotel staff staff
Noisy guests next door kept us awake both nights we were there. Nothing was complimentary. EVERYTHING was an extra expensive charge.
View was outstanding- got so see a bunch of river traffic. Views from the rooftop bar were great and it was decorated very cute for the holidays.
Nothing - other than I couldn’t stay longer
Everything! An indoor pool and jacuzzi would make it the perfect place!!
No complaints. This is one of my favorite hotels to go to.
It is a great hotel and we have stayed here a half a dozen times. Friendly staff, clean, quiet, and pet friendly
The staff could use a bit more training. Room service is always messed up and simple tasks at the front desk get lost.
The staff was very attentive to our needs and the hotel itself was chic and well appointed.
The beds were terrible. For such an elegant hotel, the mattresses were hard and the pillows were flimsy. Additionally, the dogs that other guests had with them were out of control. We were greeted with barking in the elevator, the lobby, and the rooms.
