All reviews
The staff are excellent and always smiling. Trong Nguyen (the hotel manager) is clearly very passionate about his job. He made himself available by WhatsApp and told me to contact him if I had any issues. The Yen Residence also offers a travel/tour based service, which I highly recommend that you use. They were very transparent and didn't try to upsell or inflate the price. Mr Nguyen arranged ever...Read more
Big room, kind staff, check in earlier
Facilities was bad, no sun beds at the pool since they were all “broken”, even tho they advertised it in the pictures (and that would be the only thing to do there) the bathroom were leaking everywhere when you showered, so the floor was flooded, moldy corners everywhere. Very dusty and dirty under the bed, and besides the couch. Breakfast was included, but the bread was the only thing worth eatin...Read more
Super nice and big room, very comfortable, own kitchen, big fridge, bathroom is really nice as well and has 2 shower heads, one is a rain shower head. Water pressure is good and you don't have to wait for the water to get warm. Staff is friendly, you can arrange cruises to Ha Long Bay here or book transportation to your next destination. You walk abt 10 mins to the beach. Since it's a very empty a...
Hooks in the bathroom would be nice. No utensils in the kitchen and no plates etc., so we could not cook anything. Location isn't so good since it's like a ghost town there. Empty buildings everywhere, no people around, no supermarkets or entertainment close by. There was one café that was open and good but other than that there was nothing there. Breakfast is from 6:30 am to 9:30 am which is way ...Read more
Nice and comfortable hotel. The Hotel Manager Mr Trong Nguyen is very helpful in arranging the cruise and our transport to next destination.
Beautiful rooms with essential amenities available. The staff were lovely and the owner helped us with recommendations for the area with restaurants and different cruise options, also booking our transfer back to Hanoi. Steam room was very good and a great option rainy day. Breakfast was nice. hotel was very clean. Only a 10 minute walk to beach.
Nothing negative to say.
The Yen Residences is a beautiful place. It seems brand new and everything was very clean and nice. More importantly is the excellent service provided at reception by NaNa. She provides all the needed information on Ha Long cruises, buses and things to do in the area. NaNa is very nice, and everything from check in, to activities and transportation, to check out was made easy and pleasant because ...
The Yen is a very nice hotelRead more
Very comfortable room and a brand new hotel - great location to take a cruise on ha long bay. Just a few restaurants in walking distance and you can get a pizza delivery delivered if you arrive late. Breakfast was fabulous We got a really cheap deal and had a suite at £12 per night so we were very happy
A little difficult to find. Our van transfer had to phone ahead to find the hotel as it’s set in a residential complex on the outside of town. It is not near the beach and Google maps didn’t find it
The staff where amazing, they organized a boat trip at a cheaper price than online and VIP bus to hanoi at no additional charge. I left some items behind in the hotel and they had them shipped to hanoi for me within 4 hours. I've never had such helpful staff in a hotel.
The area is very quiet in the low season but that will be the same in all hotels.
Very friendly and helpful, the rooms were very clean! 10 min walk from some very nice restaurants
The conditions of this hotel were amazing and the staff was incredible.
I’ll have to be honest the location is scary, because you don’t see people on the streets
