All reviews
Everything!! There are not enough words to describe how wonderful the staff and hotel are! It is so beautiful, spacious, and clean! Just like the little town it’s nestled in! Can’t wait to go back!!
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location, style
The front desk had us down for a different night than our reservation. They put us in a room over the bar which was incredibly noisy. When we complained they said the noise would last until at least 1am and offered us earbuds. We demanded to be moved but the only room left was a room of a lower tier than we paid and they couldnt refund us the difference as we had already paid thru booking.
Walking to shops and food/ drink venues. Friendly staff. Scent of chocolate - who doesn't like chocolate.
Location is great. Easy walk to shopping and dining. Staff was great.
Beautiful facility, common areas comfortable and cozy, rooms are lovely. Restaurant is convenient & has excellent food & service. Host was a friendly man. Window tables are so nice. Shower was well designed. Bed was very comfortable.
Barn door into the bathroom is beautiful & trendy but a little noisy. All servers at the restaurant were very good with the exception of our waitress on New Year’s Eve. She got an attitude when she gave me a different salad that I ordered & I told her I no longer wanted it.
Beautiful property!!
We asked to not be on the second floor next to the elevator and large air vent and our request was not accommodated.
I booked the room at Wilbur Lititz because of its proximity to the town. We were within walking distance of multiple restaurants and excellent shops. We will definitely be back for another visit.
It's trivial. I don't like barn-style doors like the one for the bathroom.
Amazing how they kept the old chocolate factory theme every where you turned.
Keyless entry through phone app didn't work as expected.
location
Room (118) was very loud next to lobby/elevator. Intermittent clicking sound from hvac system literally every minute, making it impossible to sleep. Absolutely garbage pillows in room 118. For $---- per night you expect better all around.