The Upper House
4 stars
9.0
Wonderful
(1429)
4 stars
Updating price...

The Upper House

4 stars
The Upper House, Stoke-on-Trent
9.0
Wonderful
1429 reviews
Updating price...

Overview

Eco-certified hotel with free breakfast and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided.Expedia Group
Eco-certified hotel with free breakfast and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. The Upper House offers 24 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.Expedia Group
9.0
Wonderful rating
Based on 1429 verified guest reviews

Available rates

Mon 6/9
Tue 6/10

The neighborhood

The Upper House, Stoke-on-Trent

Reviews

9.0
Wonderful
1429 verified ratings
Wonderful
1033
Very good
218
Good
110
Okay
30
Fair
25
Mediocre
7
Poor
12

Summary of reviews

Guests say
Guests appreciated the beautiful and tranquil location of the hotel, often noting its charming ambiance and lovely gardens. The service was frequently highlighted as friendly and attentive, contributing to a comfortable stay. Cleanliness was also praised, with many guests feeling that the hotel was well-maintained. Although there were minor complaints about breakfast and room amenities, overall, guests enjoyed their experience and would recommend the hotel.
AI-Generated from customer reviews
Location9.5 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

8.0
Very good
S, Jun 2025
Pros (+) Grounds & location are amazing, lovely country walks close by, plenty of parking, staff were all welcoming and friendly
Cons (-) The rooms feel a bit dated & don’t match the impressive first impression you get from the outside when you drive up to the hotel
10
Wonderful
Paul, Jun 2025
Pros (+) Everything about the Upper House was professional, quality and high class. Room was perfect, food imaginative and well served. Great staff. Very nice breakfast with plenty of choice.
Cons (-) Nothing at all.
10
Wonderful
Latham, Jun 2025
Pros (+) The whole hotel was exceptionally clean. Staff were super friendly and helpful. Our room had a beautiful view, the gardens are beautiful and we had one of the best breakfasts I've ever had, would highly recommend and we hope to return again very soon
Cons (-) The only negative I can think of is the fact that I only booked 1 night
1.0
Poor
Anonymous, Jun 2025
Pros (+) Location
Cons (-) Hotel inundated with flies everywhere, room ,bar,restaurant,toilets . Reporting to local authority. Staff did not seem to care at all. Service in the bar was none existent. Dismal
8.0
Very good
Jenny, Jun 2025
Pros (+) Attention to detail. Lovely white table clothes, nice food, lovely grounds
Cons (-) The pillows were not very comfortable and the duvet a bit hot everything else was great
4.0
Mediocre
Julie-ann, Jun 2025
Pros (+) Setting and gardens. Beautiful area. Food quality was average.
Cons (-) Service very slow. Bedroom not properly clean. Beds very soft, very uncomfortable sinky and creaky mattress. Bins not emptied from previous guests. Flies in bedroom. Dead flies along windowsill area in dining area.
9.0
Wonderful
Lorraine, May 2025
Pros (+) Beautiful grounds. Gardens were fantastic. Breakfast was great. Room was spacious and clean.
Cons (-) Creaky floorboards meant the persons above us kept us awake late.
10
Wonderful
Susan, May 2025
Pros (+) The bed was so comfortable and cozy, the room and en-suite were clean. The hotel staff were amazing, so polite and helpful.
Cons (-) Nothing
8.0
Very good
Kirsten, May 2025
Pros (+) Beautiful hotel with a very quiet location.
Cons (-) Expensive food and drink
8.0
Very good
Nerys, May 2025
Pros (+) Breakfast was excellent .The fish and chips evening meal delicious .
Cons (-) Need more storage for clothes in the room

Amenities

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.