The Upper House
4 stars
9.0
Wonderful
(1425)
4 stars
Updating price...

The Upper House

4 stars
The Upper House, Stoke-on-Trent
9.0
Wonderful
1425 reviews
Updating price...

Overview

Eco-certified hotel with free breakfast and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided.Expedia Group
Eco-certified hotel with free breakfast and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. The Upper House offers 24 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.Expedia Group
9.0
Wonderful rating
Based on 1425 verified guest reviews

Available rates

Thu 5/22
Fri 5/23

The neighborhood

The Upper House, Stoke-on-Trent

Reviews

9.0
Wonderful
1425 verified ratings
Wonderful
1029
Very good
214
Good
110
Okay
30
Fair
25
Mediocre
6
Poor
11

Summary of reviews

Guests say
Guests appreciated the beautiful and tranquil location of the hotel, often noting its charming ambiance and lovely gardens. The service was frequently highlighted as friendly and attentive, contributing to a comfortable stay. Cleanliness was also praised, with many guests feeling that the hotel was well-maintained. Although there were minor complaints about breakfast and room amenities, overall, guests enjoyed their experience and would recommend the hotel.
AI-Generated from customer reviews
Location9.5 out of 10
Service9 out of 10
Cleanliness8.5 out of 10
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All reviews

10
Wonderful
Patricia, May 2025
Pros (+) Beautiful period property, such a relaxing atmosphere.
Cons (-) Absolutely nothing, loved it all
10
Wonderful
Jarrod, May 2025
Pros (+) Beautiful house in beautiful setting the gardens are so pretty . Lovley atmosphere. Very comfortable and clean .
Cons (-) Lack of choice on menu . As almost everything was cooked using garlic !!
8.0
Very good
Ruth, May 2025
Pros (+) Lovely location and great quirky old building. Lovely views and comfy bed.
Cons (-) I was offered an upgrade to a small double room but when I double checked that was what id booked and paid for anyway!! Breakfast was clearly finished by the time we got down - before the finish time! Having said that staff found us some more fruit and quickly took our hot food order. Food good altho gluten free bread very basic white!!
10
Wonderful
Amanda, May 2025
Pros (+) Staff were exceptional, helpful and attentive, and the whole place was just beautiful. So clean, stylish and comfortable. The room felt brand new and the evening food was wonderful, lots of choice. Breakfast was super. The location looking out over green fields from the terrace at sunset - stunning, and the gardens full of flowers. Couldn’t ask for more.
8.0
Very good
Geraldine, May 2025
Pros (+) Beautiful location
Cons (-) Not a lot
9.0
Wonderful
John, May 2025
Pros (+) 1. The location is rural sand superb. 2. The property is 19th century with beautiful grounds, well maintained. 3. It was quiet and comfortable with good quality carpets and curtains. 4. There was an electric charging point- very important as we have a fully electric car. 5. There were proper table cloths, decent cutlery etc.
Cons (-) 1. The bedrooms were hot and a bit stuffy. It was difficult to open old sash windows. 2. The breakfast was quite good but a bit limited if you wanted continental type breakfast
10
Wonderful
Taylor, May 2025
Pros (+) The whole stay was perfect from check-in, friendly courteous staff, and beautiful location.
8.0
Very good
Ann, May 2025
Pros (+) Good location small hotel in beautiful grounds
Cons (-) No fridges in room A paid bottle of fizz was not placed in room so spoilt surprise when had to chase it up More choice of fruits at breakfast and types of bread
9.0
Wonderful
Alan, May 2025
Pros (+) Great choice and superb quality
Cons (-) Nothing n this visit
10
Wonderful
Lynette, May 2025
Pros (+) A beautiful setting for this hotel. Room was well appointed. Comfortable bed. Quiet. Dinner was delicious -good variety on the menu. Staff very friendly and helpful.
Cons (-) Muffins at breakfast could be fresher.

Amenities

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.