All reviews
room and location were nice. The patio attached to the room was bare - only 2 chairs, no table, plants, decor anthing. The spa was nice, but people are so loud in there. The spa staff seriously need to ask and remind people on check in to whisper in the area. Put signs everywhere or something.
The spa was nice, but people are so loud in there. The spa staff seriously need to ask and remind people on check in to whisper in the area. Put signs everywhere or something.
Superb location & beautiful decor
I’ve stayed at the hotel many times over the last couple of years. Unfortunately both service and comfort went down a lot. The staff isn’t as attentive and friendly as it used to be. Wouldn’t recommend considering the high price.
Parking, they have a business with the town. I'm sure. 2 days trying to get my car just because obviously I don't have the title with me ( I live in SC)
The gardened grounds and relaxed oasis of the night and aqua experience the spa as well hot sauna etc. Staff were all super cool and chill.
The food and cocktails were as always outstanding!
Hunger Games of Pool Loungers. There should be restrictions on reserving pool loungers, every morning by 7am every pool lounger was taken by bags and shoes, NOT ACTUAL PEOPLE. I stayed for 4 days and not once was I able to get a lounger even though I was at the pool by 7am.
Beautiful pool with an old-time feel, tropical gardens and of course the sexiest clientèle and good identity. The food has gotten quite good and the restaurant by the water is a rare gem in Miami... Gorgeous. A good size with a true 'outdoor tropical feel' rather than endless indoor hallway and elevators (which won't last since they've decided to raze half the property and build up).
Unfortunately, after 10+ years of coming here several times a year the front of house staff NEVER helpful, attentive, present or useful. I won't go into detail but there really is a lack of empathy, hospitality, appreciation and generosity which I find deeply disappointing. There is a serious management issue here and a lack of training...while I know housekeeping, maintenance and others work so h...Read more
Well appointed and clean. Pool area was great. Felt very safe. Staff provided everything we needed.
Room was little but cute and had what we needed.
Location, spa
Spa services had hidden costs Room was small for the price
