All reviews
The facilités and room were excellent but mainly the staff were so warm, welcoming and kind to us.
There is nothing I didn’t like.
Treated as if we were the only guests there , from the welcome on arrival to the attention to detail it’s simply THE BEST hotel
Nothing
Everything. Relaxed elegance
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The property is excellent as are all the staff, food and drinks were excellent, the attention to detail is exceptional
Nothing
Location, style, comfort, luxury were all there in spades, however the service from every person was second to none and a wonder to behold and receive. Nothing was too much trouble, all the little things remembered and catered for. Outstanding stay.
Did not get to spend long enough here
Staff were lovely and polite. Clean. Our bucket list weekend. Pool/gym were lovely.
Although free upgrade room, nothing really special about the room. Quite a dowdy decor, bed very hard. Quite disappointing really expected more for my money. To be honest we’ve stayed in posher & a lot cheaper hotels abroad. Communication bad, wrong things added to final bill, emailed them, no answer, called them said they would return my call;they didn’t, had to call again for a resolution. Even ...Read more
Everything. It is my “go to” hotel in London and it is perfect in every way. The staff is exceptional, and their service is top-notch. There’s not anything they won’t do for you. Shout outs to Tony, Rob, Michael - the best doormen anywhere in the world. Also to Caesar. The accommodations are also wonderful. I was upgraded to an art deco jr. suite and thoroughly enjoyed it! I felt ensconced in luxu...
The whole experience was fantastic from the moment we arrived. The staff are incredibly attentive and friendly
Fantastic staff. Very polite and attentive. Room was lovely and bed was super comfortable. Food was excellent.
A little costly but not unexpected.
The staff and the service they provided was exceptional. They represent the grandeur, history and importance of this iconic hotel with obvious pride. The hotel surpassed every expectation we had. Our stay really was a bucket list item that we will never forget
Absolutely nothing. Our stay was perfect.