All reviews
It is a beautiful hotel which is luxuriously decorated with attention to detail. The room was very comfortable and inviting.
The housekeeper entered towards the end of my stay which made me feel like they were rushing to get me to leave.
The feel and the atmosphere were great.
Na
I’ve stayed here several times and love the location, the vibe, the food, the service. The room is gorgeous and comfortable.
In the last few months since Helene, they’ve had to reduce services: the rooftop bar isn’t open, the pastries in the coffee shop have been reduced from a local shop, the massage and yoga advertised is outsourced and not in house, the concierge desk is non responsive when emailed to ask questions. Disappointing for a place this price.
Loved the large, well appointed rooms. Beautiful view of downtown Asheville square. The location was great, many wonderful nearby restaurants and stores. We would definitely stay there again and recommended The Restoration in Asheville and Charleston to friends and family.
If the rooftop bar was open but understand due to the Hurricane a few areas of the hotel were temporarily closed.
Downtown Asheville
Bed was hard as a brick.
Accessibility for my husband who is in wheelchair was the best we have encountered!
Nothing
The hotel is fabulous and absolutely gorgeous! Loved the room decor, the size of the rooms. They had a fabulous coffee bar with great coffee and tea and fresh pastries. The restaurant and bar with its open garage doors to the patio and the street was a fabulous and fun atmosphere. Excellent food and bar! The amenities of the property are also great options, the sound bath, the in room massage. And...Read more
The staff is exceptionally friendly and courteous. They were very accommodating with letting us leave our luggage at the front desk while we toured the city, allowed us to keep our car in valet as long as we wanted on the day we left...AND offered a convenient little service with their valet/greeters of driving you anywhere you want in the city for just tips... no fee. WOW! Who does that? The roof...
Can't think of a negative thing to say.Read more
The breakfast baskets were cute. Great idea. The shower gel and lotion were heavenly. Small complimentary bottles would have really made my day. The small refrigerator was nicely stocked. I wanted to take the hummus with me, but the jar needed to remain in the room, and I didn't have a take-out container.
The walls are a little thin. We could hear our neighbors in the middle of the night.
The Restoration is one of the nicest hotels we have stayed in. The location of the hotel is perfect, within walking distance of all the downtown restaurants and shops and a short drive away from the River Arts district and the Biltmore Estate. The hotels are pricier in this area but, if you want to stay in downtown Asheville, The Restoration is worth the splurge. The front desk staff was welcoming...Read more
