All reviews
Everything about our stay was meticulously planned to ensure everyone has the best experience. Whether it’s sitting down at the on-site restaurant for a family breakfast or later in the day for a romantic dinner with jazz music, or taking a short walk to the plaza for shopping and more fun, the entire staff is there to make this time unforgettable.
Our stay was perfect. The elevators were sometimes a traffic jam, but that’s inevitable and part of the charm of the hotel. We come to KC every year and happy to have found this gem. We will definitely be back soon.
LOCATION AND HOTEL STAFF
THE MIXUP WITH MY RESERVATION
We have stayed at the property before, and always love the holiday experience. The walk ability to the plaza is fantastic (even when the temperature is very cold!), the bar and live music is a fantastic way to end the day - highly recommend) and the hotel has an overall charm that is hard to beat!
I was extremely disappointed to learn that I paid double the rate for the room I booked through booking - DOUBLE - as compared to the additional room I booked when I arrived at the hotel. When I contacted booking, I was told it was not their fault and that the hotel is responsible. I will book straight through the hotel in the future.
The location and the restaurant/bar was great
I wish the front desk , was paying attention to our requests, unfortunately didn’t even knew that we had breakfast included, I had to show her our reservation,and tell her that every year we are staying there for our anniversary, what of course was mentioned in our booking …also I wanted to buy a robe when we left and after waiting 10 minutes I had to give up because she didn’t had any interest in...Read more
Location
The stool in bedroom is very loud.
Location and service staff
The room I booked, I did not get, even though it was confirmed. Very upsetting. It was the largest suite that overlooked The Plaza lights, and it was “accidentally the computer’s fault” .
The staff was wonderful. We had room service for breakfast and it was fantastic!
staff, restaurant valet xervice
lack of full breakfast
Convenience & location
Dated, lacked charm
The location is the best for walking to the Plaza businesses and restaurants. The room was nice and cozy. No noise was heard from other visitors. Breakfast was delivered via room service and was a very nice meal.
Our room was on the back of the hotel and didn't have the view that those facing the Plaza had. Also, the parking is located on the back of the hotel, so those vehicles that came and went with loud motors were very annoying. Some came in late and others left early and it was very apparent that they were there.
