All reviews
The staff were so attentive and this was the epitome of a 5 star hotel. The facilities are excellent, rooms and generous and so quiet. The space is spectacular. The team went above and beyond for my wife's birthday and she was so happy with everything.
The breakfast was exceptional, and the team provided outstanding service throughout our stay. The concierge was particularly helpful, offering valuable assistance in planning our activities. They guided us through the various attractions we wanted to visit, helped us manage our time effectively, and highlighted special events happening in London during our visit. Their attention to detail and pers...
The beds were noticeably small, which may not be ideal for those seeking more spacious sleeping arrangements.Read more
Everything was a 10/10. Location, staff, attention to detail. Everyone was kind and thoughtful. Would easily stay again.
The location was very good.
Everywhere was very dark including the restaurant. It was hard to read the menu. The lifts were very dark. Not enough bright lights in the room if needed.
Loved the beautiful room, the atmosphere in the lobby, the amazing breakfast and the lovely staff
The lighting system in the rooms were very confusing and it was too dark. A lot of waiting time for lift with only one working
Amazing property. The rooms and amenities were great, and the staff was even better.
The night manager, Alex, was phenomenal. My kids fell sick at night and he was very helpful! Thank you Alex!
Didn’t fix elevator for 7 days. Had to go up and down the stairs to the 4th floor
The location and interior
There is no soundproof and our room was in front of service rooms so you always hear slamming of doors at all times.
