The Inn On Biltmore Estate
4 stars
9.0
Wonderful
(302)
4 stars
Updating price...

The Inn On Biltmore Estate

4 stars
1 Antler Hill Road, Asheville, NC 28801
9.0
Wonderful
302 reviews
Updating price...

Overview

Rating
Family-friendly hotel with 6 restaurants and a winery 6 restaurants, an attached winery, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdExpedia Group
Family-friendly hotel with 6 restaurants and a winery 6 restaurants, an attached winery, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a fitness center, and a bar/lounge. The Inn on Biltmore Estate offers 210 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Asheville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Recreational amenities at the hotel include an outdoor pool and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
9.0
Wonderful
Based on 302 verified guest reviews

Available rates

Mon 5/19
Tue 5/20

The neighborhood

1 Antler Hill Road, Asheville, NC 28801

What's nearby

  • Antler Hill Village6 min walk
  • Biltmore Winery7 min walk

Reviews

9.0
Wonderful
302 verified ratings
Wonderful
238
Very good
25
Good
18
Okay
5
Fair
5
Mediocre
5
Poor
6

Summary of reviews

Guests say
Guests appreciate the beautiful location and views of the hotel, with many highlighting the breathtaking scenery and elegant dining experiences. However, there are significant concerns regarding the service quality, with multiple reviews mentioning inflexible and uncooperative staff, as well as issues with cleanliness in common areas. Overall, while the setting is praised, the service and maintenance aspects require attention.
AI-Generated from customer reviews
Location9.5 out of 10
Cleanliness3 out of 10
Service2.5 out of 10
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Score by provider

All reviews

7.0
Good
Ann, Sep 2024
Pros (+) Beautiful, well appointed room in a lovely setting. The bed was very comfortable, and it had a nice desk and sitting area. Bathroom was large and well appointed with a magnifying mirror. Valet and bell service was quick, efficient, responsive, and they handled luggage with care.
Cons (-) Terrible communication between departments as well as with visitors - gave conflicting information and closing times that mattered to our itinerary - plus, we were badgered multiple times via phone to change both of our dining times for afternoon tea and dinner to earlier time-lots in the main dining room. Clearly they wanted to go home early and told us we would have time to visit the house after...
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10
Wonderful
Linda, Sep 2024
Pros (+) excellent breakfast beautiful view good service
4.0
Mediocre
Ken, Aug 2024
Pros (+) Great location and views
Cons (-) Desk staff was inflexible and uncooperative. We tried to get an hour room extension so my wife could complete a $350 massage and were refused. They wanted to charge a $250 fee for an hour room extension. Quite rude. Pool was also not taken care of when we did an evening swim at 7pm. I had to move lots of used towels off the chairs and fish several empty water bottles out of the pool and hot tub. S...
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5.0
Fair
Mike, Aug 2024
Pros (+) Staff was too busy to help us with our visit so we didn’t see anything before our dinner reservation.
Cons (-) Never was able to visit properly
10
Wonderful
Matthew, Jul 2024
Pros (+) Great staff, well maintained facility and excellent food
Cons (-) Nothing
10
Wonderful
Shannon, Jun 2024
Pros (+) The beauty of the property absolutely breath taking
Cons (-) Carriage ride was booked up for days would have loved that but maybe next visit
10
Wonderful
Philene, Jun 2024
Pros (+) Great location, comfortable room and bed,service with a smile and had a lovely dinner at the dinning room restaurant.
Cons (-) The dinner at Cedric's Tavern was a disappointment. Service was good but the quality/ taste of what we ordered wasn't up to the standard expected.
9.0
Wonderful
Ingrid, Jun 2024
Pros (+) Location, the place has class
Cons (-) The breakfast offerings really disappointed me, for such a classy hotel, it was not what one would expect. Yogurt bowls, açaí bowls, nothing. Just store bought yogurt, minimum fruit. Just nothing to be excited about.
10
Wonderful
Douglas, May 2024
Pros (+) Very upscale Inn. Beautiful mountain view from room. The Inn Dining room is a little expensive but extremely good food and service. Went there for my wife's 60th Birthday and they truly made it special. Also, go to go to the Chihuly Glass Exhibit on property.
Cons (-) Leaving 😅
9.0
Wonderful
Liesbeth, May 2024
Pros (+) The location

Amenities

  • Fitness center
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Business center
  • Cable or satellite TV
  • Free toiletries
  • Meeting/Banquet facilities
  • Parking

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.