All reviews
Beautiful hotel. Super nice and caring staff. Great breakfast. Good restaurants. Nice rooftop bar.
Nothing
The staff was exceptional. Our plans changed, and they found an English-speaking guide for a private tour in less than an hour. The guide was tremendous, and this resulted in the best day we had in Kyoto. The property is also amazing. It feels like a serene oasis in a very busy area of Kyoto. The property also has excellent weight training equipment in the gym.
The property
Nice property. Some staff was very nice (only some).
Limited access to facilities if you go with kids. Zero flexibility to accomodate our needs. For instance, with a similar price, The Peninsula Tokyo offered very early check in. This one made us wait even with the hotel being half empty.
Everything was great. Amazing staff.
I loved the library dining room and the breakfast was yummy - we loved the traditional offerings - they were delicious
The restaurants were not as good as eating out in town
Excellent service and highest quality in all aspects of the experience.
Nice and spacious room. Very clean and well supplied. Very generous in the supply of refreshments and drinks in the room and in the lounge. Very attentive and friendly staff. The French restaurant is worth trying. Very peaceful environment to rest and be recharged. Accessible to the temples and shops in Kiyomizu.
Limited food option in thr hotel. Sushi is dry and costly.
This was my second stay at this hotel, and I truly appreciated their thoughtful gesture of assigning me the same room as last time—it made me feel right at home. The staff paid great attention to every detail, and the hotel is managed exceptionally well. They also kindly arranged a transfer to our next hotel, which made our trip even smoother. The location is perfect—just a 3-minute walk to Kiyomi...
location and staffs are good
corner room no clear window cannot see outside
Location design quite place
Basic breakfast not very wide choice, poor WiFi