The Hotel Chester
5 stars
9.2
Wonderful
(736)
5 stars
Updating price...

The Hotel Chester

5 stars
19 Newgate Street, Chester, CH1 1DE
9.2
Wonderful
736 reviews
Updating price...

Overview

Luxury hotel in Chester with a 24-hour front desk Along with concierge services, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include a lobby fireplace. The Hotel Chester offers 1…Expedia Group
Luxury hotel in Chester with a 24-hour front desk Along with concierge services, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include a lobby fireplace. The Hotel Chester offers 16 accommodations with minibars and designer toiletries. Beds feature Select Comfort mattresses. Accommodations at this 5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and portable fans. A nightly turndown service is provided and housekeeping is offered daily.Expedia Group
9.2
Wonderful rating
Based on 736 verified guest reviews

Available rates

Fri 6/6
Sat 6/7

The neighborhood

19 Newgate Street, Chester, CH1 1DE

What's nearby

  • Nine Houses2 min walk
  • Chester City Walls5 min walk
  • Roman Amphitheatre6 min walk
  • Cheshire Military Museum7 min walk
  • 38 Bridge Street8 min walk
  • Grosvenor Park9 min walk
  • Thimbleby's Tower4 min walk
  • Old Bishop's Palace5 min walk
  • Old Dee Bridge6 min walk
  • Chester Castle8 min walk
  • Dewa Roman Experience9 min walk
  • St Michael's Church10 min walk

Reviews

9.2
Wonderful
736 verified ratings
Wonderful
586
Very good
71
Good
30
Okay
17
Fair
11
Mediocre
8
Poor
13

Summary of reviews

Guests say
Guests appreciated the hotel's great location and cleanliness, with many praising the charming atmosphere and spacious rooms. However, some guests expressed dissatisfaction with the value for price, particularly regarding unexpected charges and issues with amenities like breakfast and water temperature.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness9.5 out of 10
Service9 out of 10
Room Size9 out of 10
Atmosphere8.5 out of 10
Value for Price3 out of 10
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Score by provider

All reviews

7.0
Good
Richard, May 2025
Pros (+) Beautifully presented apartment suite, really central to Chester and fantastic staff.
Cons (-) I personally found the bed far too soft, so I struggled to get a good nights sleep but besides that everything else was great.
9.0
Wonderful
Edward, May 2025
Pros (+) Free upgrade to the Safari room which is superb! Staff are lovely, very friendly and helpful. Great location for this 5 star gem.
Cons (-) N/a
10
Wonderful
Kate, May 2025
Pros (+) Very clean, lots of space. Very nicely decorated. Everything you need.
Cons (-) Nothing
10
Wonderful
Lisa, May 2025
Pros (+) Stylishly decorated apartments. Super clean. Very accessible to the shops. Lovely chill bar and beer garden attached. Multistorey parking right next door.
Cons (-) Nothing, everything was spot on.
10
Wonderful
Richard, May 2025
Pros (+) The apartment was amazing - highly recommended. Huge size and fantastic facilities.
10
Wonderful
David, May 2025
Pros (+) Unique hotel.. rooms very nice, dog friendly and also staff very cheery and helpful.
Cons (-) Can’t fault a thing.
10
Wonderful
Sophie, May 2025
Pros (+) We had an amazing stay at The Hotel Chester, our room was beautiful and had everything we needed. The staff were brilliant, especially Aimée who gave us loads of advise on what to do and where to go.
9.0
Wonderful
Beth, May 2025
Pros (+) We were upgraded to the Spa room when we arrived which is absolutely gorgeous. Room was clean and has everything you need for either a nights stay or longer. Lovely hotel and would definitely book again.
Cons (-) There are no blinds on the windows and the Spa room overlooks a busy shopping centre and walkway so people walking past can see directly in your room. It was a hot day but we couldn’t have any natural light in the room and we had to keep the curtains shut. There is also a busy bar over the road with outside seating so the noise was loud until about 1:30am when the bar closed. There’s no air con in...
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10
Wonderful
Tina, May 2025
Pros (+) Absolutely lovely hotel especially the decor etc It smells beautiful 😍 will definitely be visiting again , My lovely four legged friend was treated like a queen Thankyou 👌
10
Wonderful
Lucy, May 2025
Pros (+) Lovely hotel room with the most comfortable bed we have ever slept in. Showers were great and all very clean.
Cons (-) The only issue was the loud noise into the night. Still slept okay

Amenities

  • Free Wi-Fi
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Pets allowed on request. Charges may apply.
  • Hairdryer
  • Express check-out
  • 24hr front desk

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.