The Hotel Chester
5 stars
9.2
Wonderful
(731)
5 stars
Updating price...

The Hotel Chester

5 stars
19 Newgate Street, Chester, CH1 1DE
9.2
Wonderful
731 reviews
Updating price...

Overview

Rating
Luxury hotel in Chester with a 24-hour front desk Along with concierge services, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include a lobby fireplace. The Hotel Chester offers 1…Expedia Group
Luxury hotel in Chester with a 24-hour front desk Along with concierge services, this smoke-free hotel has a 24-hour front desk and express check-out. WiFi in public areas is free. Other amenities include a lobby fireplace. The Hotel Chester offers 16 accommodations with minibars and designer toiletries. Beds feature Select Comfort mattresses. Accommodations at this 5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and portable fans. A nightly turndown service is provided and housekeeping is offered daily.Expedia Group
Rating
9.2
Wonderful
Based on 731 verified guest reviews

Available rates

Sat 5/17
Sun 5/18

The neighborhood

19 Newgate Street, Chester, CH1 1DE

What's nearby

  • Nine Houses2 min walk
  • Chester City Walls5 min walk
  • Roman Amphitheatre6 min walk
  • Cheshire Military Museum7 min walk
  • 38 Bridge Street8 min walk
  • Grosvenor Park9 min walk
  • Thimbleby's Tower4 min walk
  • Old Bishop's Palace5 min walk
  • Old Dee Bridge6 min walk
  • Chester Castle8 min walk
  • Dewa Roman Experience9 min walk
  • St Michael's Church10 min walk

Reviews

9.2
Wonderful
731 verified ratings
Wonderful
582
Very good
71
Good
29
Okay
17
Fair
11
Mediocre
8
Poor
13

Summary of reviews

Guests say
Guests appreciated the hotel's great location and cleanliness, with many praising the charming atmosphere and spacious rooms. However, some guests expressed dissatisfaction with the value for price, particularly regarding unexpected charges and issues with amenities like breakfast and water temperature.
AI-Generated from customer reviews
Location10 out of 10
Cleanliness9.5 out of 10
Service9 out of 10
Room Size9 out of 10
Atmosphere8.5 out of 10
Value for Price3 out of 10
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Score by provider

All reviews

10
Wonderful
David, May 2025
Pros (+) Unique hotel.. rooms very nice, dog friendly and also staff very cheery and helpful.
Cons (-) Can’t fault a thing.
10
Wonderful
Sophie, May 2025
Pros (+) We had an amazing stay at The Hotel Chester, our room was beautiful and had everything we needed. The staff were brilliant, especially Aimée who gave us loads of advise on what to do and where to go.
9.0
Wonderful
Beth, May 2025
Pros (+) We were upgraded to the Spa room when we arrived which is absolutely gorgeous. Room was clean and has everything you need for either a nights stay or longer. Lovely hotel and would definitely book again.
Cons (-) There are no blinds on the windows and the Spa room overlooks a busy shopping centre and walkway so people walking past can see directly in your room. It was a hot day but we couldn’t have any natural light in the room and we had to keep the curtains shut. There is also a busy bar over the road with outside seating so the noise was loud until about 1:30am when the bar closed. There’s no air con in...
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10
Wonderful
Tina, May 2025
Pros (+) Absolutely lovely hotel especially the decor etc It smells beautiful 😍 will definitely be visiting again , My lovely four legged friend was treated like a queen Thankyou 👌
10
Wonderful
Lucy, May 2025
Pros (+) Lovely hotel room with the most comfortable bed we have ever slept in. Showers were great and all very clean.
Cons (-) The only issue was the loud noise into the night. Still slept okay
10
Wonderful
Mark, May 2025
Pros (+) Amazing hotel, great location. Staff really helpful
10
Wonderful
Lyndsey, May 2025
Pros (+) The hotel is brilliant. The rooms are spacious and modern with all amenities. The staff were very helpful and friendly and the location is perfect
Cons (-) Nothing
10
Wonderful
Glynne, May 2025
Pros (+) Room smelt gorgeous and had a steam room in shower
9.0
Wonderful
Tracy, May 2025
Pros (+) Quality spacious accommodation with a high standard of cleanliness. Conveniently located.
10
Wonderful
Stephen, Apr 2025
Pros (+) Everything from arrival onwards!
Cons (-) Leaving after only one night! And car park view wasn’t the best.

Amenities

  • Free Wi-Fi
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Pets allowed on request. Charges may apply.
  • Hairdryer
  • Express check-out
  • 24hr front desk

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.