All reviews
It was very nice inside/ the room was beautiful/ great gas fireplace/ beautiful bathroom/shower/ nice toiletries/ cool Nespresso in bathroom. Although a tea bag & some non powdered cream for the coffee would have been nice. Wine & cheese hour was fantastic!
There was a surprise Resort Fee on site after Booking.com said it was “the total amount.” Upon quietly and respectfully disagreeing with the front desk clerk, he unnecessarily spoke so loudly and continuously that it was embarrassing and felt mildly aggressive. The Jacuzzi wasn’t warm / he said “ it works. We tried again/ it wasn’t warm. We carried our bags/no butler/ found out about wine & cheese...Read more
It is under construction which I did not realize. Also the fireplace was gas and I thought it was traditional. But still a nice experience
Because it was under construction and I was out in a room near the construction it was very noisy early in the morning.
Convenient
Pillows and mattress too soft
The room was beautiful and the facilities is lovely. The walk to downtown was very short and we love that we were able to call the shuttle to come and get us whenever we needed it.
View out the room was terrible. We were facing an air-conditioning machine. We had no hot water on the last day and the hotel refunded us a resort fee for two days.
The hacienda suite was quiet, spacious and beautiful. Enjoyed lounging in robes provided by the fireplace in room. Breakfast at Restraunt was amazing. Staff lovely and accommodating
I had stayed here in the past and enjoyed the hotel. This visit did not at all meet my expectations for what I paid.
The building where we stayed with the luxury suites was under elevator renovation which the hotel had notified me we would have to climb one flight of stairs. What I was not told was that the one flight of stairs was outside in the elements and that due to this elevator renovation there would not be any of the amenities associated with my suite available. Amenities which included coffee service, c...Read more
This place was decorated so beautiful for Christmas, it was my birthday trip and everybody was so friendly and told me happy birthday all day long our room was nice and comfortable. We will definitely go back again.
Nothing
Location was nice to visit shops in the historic city center.
The bed sheets were very rough, they didn’t have water bottles in the hotel … which was very surprising, only water dispensers. Overall the hotel needs an update and they need to get good quality glass water bottles
Everything. It was lovely, comfortable and the staff were just great. Butlers Juan and Kevin couldn't have been nicer.
Not a thing.
Butler service, continental breakfast and happy hour made our stay extra comfortable and leisurely. On demand shuttle was a lifesaver as we had snow and very cold temperatures…truly made it easy to get around in less than ideal weather. Appreciated the turn down service and upscale in room amenities.
Disappointed that the spa is now appointment only. Means spa is closed unless you had pre scheduled a service. Makes a spontaneous spa treatment less likely. They only had male masseuse when we called.
