The Empress Hotel - Sha Extra Plus
4 stars
8.6
Very good
(2009)
4 stars
Updating price...

The Empress Hotel - Sha Extra Plus

4 stars
199/42, Chang Klan Road, Chiang Mai 50100
8.6
Very good
2009 reviews
Updating price...

Overview

Family-friendly hotel with 2 restaurants connected to the convention center in Chiang Mai 2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other ame…Expedia Group
Family-friendly hotel with 2 restaurants connected to the convention center in Chiang Mai 2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. The Empress Hotel Chiang Mai offers 375 accommodations with minibars and safes. Satellite television is provided. Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.Expedia Group
8.6
Very good rating
Based on 2009 verified guest reviews

Available rates

Tue 8/12
Wed 8/13

The neighborhood - Chang Khlan

199/42, Chang Klan Road, Chiang Mai 50100

What's nearby

  • Art in Paradise0.07 mi
  • Meng Memorial Bridge0.68 mi
  • Baan Haw Mosque0.77 mi
  • Iron Bridge0.65 mi
  • Chiang Mai Night Bazaar0.72 mi

Reviews

8.6
Very good
2009 verified ratings
Wonderful
1327
Very good
353
Good
185
Okay
74
Fair
39
Mediocre
14
Poor
17

Summary of reviews

Guests say
Guests expressed significant dissatisfaction with cleanliness, noting dirty rooms and poor maintenance. However, many praised the service, highlighting the staff's attentiveness and willingness to assist. Breakfast received mixed feedback, with some guests finding it lacking.
AI-Generated from customer reviews
Service9 out of 10
Breakfast2.5 out of 10
Cleanliness0.5 out of 10
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All reviews

10
Wonderful
Vicki.pm, Aug 2025
Pros (+) Great staff, good room, good breakfast.
8.0
Very good
Martin, Aug 2025
Pros (+) Great staff Friendly and professional Clean and comfortable rooms
Cons (-) Sauna is still working but had its days Breakfast coffee is horrible.... The rest of breakfast is good
10
Wonderful
Ratharna, Jul 2025
Pros (+) Beautiful ,clean and a great place to stay ,early check in wasn’t a hassle and hotel happy to let luggage be with staff until it was time to fly out .Welcome gist was a great surprise
9.0
Wonderful
Michal, Jul 2025
Pros (+) Nice staff (most of them), clean, good breakfast.
Cons (-) Location not in the center (a short bolt ride would take you everywhere, though), very small gym.
8.0
Very good
Michal, Jul 2025
Pros (+) Great staff. Everything was clean.
Cons (-) The hotel is a bit dated. In addition, the water didn't drain well in the shower, which was annoying and inconvenient.
9.0
Wonderful
Tsi, Jul 2025
Pros (+) I enjoy the space and peaceful lobby. The gym needs attention. Some equipment needs maintenance. They welcome the guests in a special way. Love ❤️ it
Cons (-) Nil
9.0
Wonderful
David, Jul 2025
Pros (+) Well located efficient hotel that is just off main commercial road but quiet and comfortable with good breakfast.
Cons (-) Nothing.
10
Wonderful
Hnoii, Jun 2025
Pros (+) Very kind and nice staffs.
8.0
Very good
Muhammad, Jun 2025
Pros (+) Great hospitality Wide range breakfast, however limited as it is non halal Room is marvellous Toilet is clean Bath tub! So big! Swimming pool is great. All staffs are helpful. Peaceful area, not noisy and very private. Love the bed
Cons (-) No halal option for meal, but still many other choices. A bit confusing for Grab driver, some of them does not know there are 2 separate building for the hotel. The hallway is a bit dark, sometimes scary especially when it is off season (less guest staying), maybe add some lighting.
10
Wonderful
Roy, Jun 2025
Pros (+) every thing
Cons (-) none

Amenities

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Free parking
  • Business center
  • Wi-Fi available in all areas

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:30 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.