The Castle Hotel, Conwy, North Wales
4 stars
8.8
Very good
(1949)
4 stars
Updating price...

The Castle Hotel, Conwy, North Wales

4 stars
High Street, Conwy, LL32 8DB
8.8
Very good
1949 reviews
Updating price...

Overview

Rating
Riverwalk hotel with spa services and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include massage/treaExpedia Group
Riverwalk hotel with spa services and a 24-hour front desk Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Other amenities include massage/treatment rooms, concierge services, and dry cleaning. The Castle Hotel, Conwy, North Wales offers 27 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.Expedia Group
Rating
8.8
Very good
Based on 1949 verified guest reviews

Available rates

Sat 5/17
Sun 5/18

The neighborhood

High Street, Conwy, LL32 8DB

What's nearby

  • Conwy Castle5 min walk

Reviews

8.8
Very good
1949 verified ratings
Wonderful
1253
Very good
371
Good
177
Okay
75
Fair
48
Mediocre
11
Poor
14

Summary of reviews

Guests say
Guests appreciated the great location and friendly service at the hotel, with many highlighting the comfort and quality of food. However, there were significant concerns regarding cleanliness, with multiple reviews mentioning dirty bathrooms and unkempt rooms, detracting from the overall experience.
AI-Generated from customer reviews
Service9 out of 10
Location9 out of 10
Cleanliness2.5 out of 10
Sort by:Most recent

Filters

Review rating
Traveler type
Time of year

Score by provider

All reviews

9.0
Wonderful
Stephen, May 2025
Pros (+) Excellent Location, Very Friendly and Helpful Staff, Room was clean, well presented and well equipped. Continental breakfast was generous with a good selection. Would definitely stay there again.
Cons (-) Our room on the front of the hotel was noisy but to be expected in a town centre location. It didn't detract from the enjoyment of our stay
9.0
Wonderful
Parsons, May 2025
Pros (+) Room staff
Cons (-) None
7.0
Good
Gillian, May 2025
Pros (+) Location was perfect, in the middle of High street, easy access to castle and harbour. The building and furniture were grand. The bedroom was pleasant and comfortable with a large bed.
Cons (-) We were at the front of the building and we experienced a lot of noise from dustbin men emptying bottles, which started at 4.30am. Food at the hotel was very disappointing leading to a refund for our evening meal. Didn't think breakfast was value for money(one only of the following rasher of bacon, mushroom, blackpudding, sausage).
9.0
Wonderful
Martin, May 2025
Pros (+) Lovely old building. Great breakfast.
9.0
Wonderful
Hewland, May 2025
Pros (+) The staff - fantastic team - room was excellent too
Cons (-) Open up the lounge to make the bar area larger - no where to sit on an evening due to the bar being on the "Conwy pub crawl"
9.0
Wonderful
Judy, May 2025
Pros (+) Location, staff, food
7.0
Good
Catherine, Apr 2025
Pros (+) Well located , pleasant staff, clean and well maintained.
Cons (-) Evening food not great, breakfast was better. Room clean and comfortable but very warm (maybe as rooms are small?)
5.0
Fair
Gerard, Apr 2025
Pros (+) The location
Cons (-) Too old , needs updating badly
8.0
Very good
Miriam, Apr 2025
Cons (-) The only point that I would make for improvement is the smell of oil/cooking that was very prominent in the foyer at check in on Friday night.
10
Wonderful
Linda, Apr 2025
Pros (+) Food was excellent, both breakfast and dinner, the room was very comfortable.
Cons (-) A few cobwebs in the bedroom windows, but the rest of the room was clean.

Amenities

  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Free parking
  • Flat-screen TV
  • TV
  • Free toiletries

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.