Brentwood Hotel
2 stars
7.3
Good
(183)
2 stars
Updating price...

Brentwood Hotel

2 stars
15 Gridley Street, Saratoga Springs, NY 12866
7.3
Good
183 reviews
Updating price...

Overview

Rating
Hotel in Saratoga Springs with free parking Along with free use of bicycles, this smoke-free hotel has concierge services and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket asExpedia Group
Hotel in Saratoga Springs with free parking Along with free use of bicycles, this smoke-free hotel has concierge services and express check-out. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and a picnic area. Brentwood Hotel offers 12 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and designer toiletries. Beds feature Frette Italian sheets and premium bedding. 34-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Recreational amenities at the hotel include complimentary bicycles. The recreational activities listed below are available either on site or nearby; fees may apply.Expedia Group
Rating
7.3
Good
Based on 183 verified guest reviews

Available rates

Thu 4/3
Fri 4/4

The neighborhood

15 Gridley Street, Saratoga Springs, NY 12866

What's nearby

  • Saratoga Race Course7 min walk
  • National Museum of Racing and Hall of Fame14 min walk
  • Crystal Spa24 min walk
  • Saratoga Harness Hall of Fame11 min walk
  • Saratoga Casino and Raceway19 min walk

Reviews

7.3
Good
183 verified ratings
Wonderful
93
Very good
38
Good
20
Okay
8
Fair
8
Mediocre
6
Poor
10

Summary of reviews

Guests say
Guests generally highlighted that the hotel's location is a strong positive aspect, being close to attractions like the race track and city center. However, many reviews pointed out significant issues with the service, particularly the lack of communication and unresponsive contact methods. Cleanliness was also a concern for a number of guests, as some described their rooms as less than spotless. Overall, the experience was disappointing for many, with inadequate amenities and support from hotel staff.
AI-Generated from customer reviews
Location8.5 out of 10
Cleanliness2.5 out of 10
Service1 out of 10
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Score by provider

All reviews

3.0
Poor
Liz, Mar 2025
Pros (+) The vibe and location was great.
Cons (-) The walls were extremely thin, you could hear everything. There were no staff there the entire time. No one cleaning, no one to ask questions, they gave us instant coffee and tea but no way to make it. No ice machine. They emailed and sent a check in message and said to text or reply with questions, no one answered. Definitely not worth the prices even off season.
10
Wonderful
Hanna, Mar 2025
Pros (+) self check is a great feature, the room was clean and smelled fresh.
5.0
Fair
Gene, Mar 2025
Pros (+) Good value, clean and neat room.
Cons (-) No staff around, central heating system set way too warm, the shower was strangely loud and water leaked out all over the floor.
3.0
Poor
Lobotsky, Mar 2025
Pros (+) The property was aesthetically pleasing and comfortable .
Cons (-) The walkways were covered in ice. There was NO staff. We left multiple messages regarding needs such as the ice and an item left behind. I have yet to get a call back. The voice mail message says they will call within the hour.
8.0
Very good
Simon, Feb 2025
Pros (+) Very good style with a lot of potential.
Cons (-) We noticed a significant amount of dust under the bed, suggesting a complete lack of housekeeping. The shower was not cleaned all the way up, and the window ledge was extremely dirty. The shower faucet was also broken
8.0
Very good
Edward, Feb 2025
Pros (+) Clean and cute. Right near restaurant/ bar, just down the road from the casino/ racetrack. Cable & fridge.
Cons (-) Parking lot was an ice rink, very dangerous. No kettle, coffeemaker, microwave. Mattress was too soft, but we still slept well. No one on premises, but we figured out the automatic checkin pretty easy.
1.0
Poor
Craig, Feb 2025
Cons (-) The hotel cancelled my stay at noon on my day of arrival. I had to scramble to find an alternative place. They informed me by text and did not reply when I requested confirmation via email. I will never book there again.
8.0
Very good
Christine, Feb 2025
Pros (+) The area was nice. Secluded but still near everything.
Cons (-) The room was a bit smaller that I expected but it was fine. I would have preferred a tub but it worked out ok.
5.0
Fair
Shawna, Feb 2025
Pros (+) The shower
Cons (-) It was kinda chilly
6.0
Okay
Janette, Jan 2025
Pros (+) It was cheap
Cons (-) No way to control the temperature We prefer to sleep in a cooler room We luckily brought our own coffee because the in room tiny pot of coffee was $12.Definitely fine for the price

Amenities

  • Room service
  • Free Wi-Fi
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV
  • TV
  • Cable or satellite TV
  • Free toiletries
  • Internet
  • Pets allowed on request. Charges may apply.

Things to keep in mind

Check-in: From 4:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.