All reviews
The location was excelent and very boutique hotel
The room was a little small
Beautiful details and amenities
Nothing
Great service and great menu. Enjoy the environment. Lovely boutique hotel. Unlike the big luxury hotels there are no huge conference rooms, long hallways, and long elevator rides. This is not a business meeting hotel. Its more of a an intimate luxury romantic thats picks up on the local cultural influence rather than a uniform international flavor. Local is a high end part of the city with nearby...
Doesn't have a fitness center but really didnt need one here since there is lots of exercise walking around. Probably not ideal place for kids or families. But thats okay with me since we are an older couple.Read more
I recently stayed at the Alest Hotel, and it was an excellent experience from start to finish. The room was not only beautifully designed but also incredibly comfortable, making it the perfect place to relax after a day of exploring Polanco and the City. The staff went above and beyond to ensure a pleasant stay, always welcoming and attentive. Overall, a fantastic boutique hotel that I would highl...Read more
Lovely staff Great location Stylish Very comfortable bed and bathroom Very spacious rooms Very clean Extras like a really good hairdryer, sweets, a gift on departure…made a difference Very good breakfast and great Margarita! It felt homely and the staff were very attentive and helpful
Our room was very close to the bar and was a bit noisy at times
Location and staff
The room had no windows to open to the outside, just looking to the other room and inside a closed courtyard. Also next to the lift, hence disturbed by the people coming in and out of it. For 5 star hotel it is something that is not expected.
Reception staff were excellent and very helpful, especially Carla. Restaurant staff very customer focused and breakfast choices were excellent.
House keeping at times for replenishing water and snacks were not comparable to other services. Coffee cups used were not cleaned during daily house keeping and supplies had to be asked for that were supposed to be provided.
The room was so spacious and the bed was super comfortable. We also loved that the mini bar was complementary.
nothing!
The food is nice but the service is so slow people were leaving without eating.
The noise from the lobby and lounge really travels. Young children were in the lounge until almost 11 which made it hard to sleep. Try to reserve a room away from the lobby.
Beautiful hotel, excellent food & drink, very comfortable
Small things but not enough ventilation or hooks in the bathroom
