Swissôtel Jakarta Pik Avenue
5 stars
8.8
Very good
(905)
5 stars
Updating price...

Swissôtel Jakarta Pik Avenue

5 stars
Jalan Pantai Indah Kapuk, Jakarta 14470
8.8
Very good
905 reviews
Updating price...

Overview

At Swissôtel Jakarta PIK Avenue, enter a vitalising haven in the north of Indonesia's capital. Handily near Soekarno-Hatta International Airport, the hotel stands in one of Jakarta's safest districts with sweeping views of the bay and direct access taccorhotels.com
At Swissôtel Jakarta PIK Avenue, enter a vitalising haven in the north of Indonesia's capital. Handily near Soekarno-Hatta International Airport, the hotel stands in one of Jakarta's safest districts with sweeping views of the bay and direct access to PIK Avenue shopping centre. From Swissôtel Jakarta PIK Avenue, discover the prestigious PIK area with popular culinary delights.accorhotels.com
8.8
Very good rating
Based on 905 verified guest reviews

Available rates

Sun 7/27
Mon 7/28

The neighborhood - Penjaringan

Jalan Pantai Indah Kapuk, Jakarta 14470

What's nearby

  • Damai Indah Golf and Country Club0.45 mi
  • Waterbom Jakarta0.68 mi

Reviews

8.8
Very good
905 verified ratings
Wonderful
577
Very good
172
Good
74
Okay
29
Fair
24
Mediocre
14
Poor
15

Summary of reviews

Guests say
Guests appreciate the hotel's great location, friendly service, and cleanliness. The breakfast is also well-received, although some guests faced issues with room amenities and pricing inconsistencies. Overall, it is a recommended place for a staycation, especially for families.
AI-Generated from customer reviews
Service9 out of 10
Location9 out of 10
Cleanliness8.5 out of 10
Breakfast8 out of 10
Room Size5 out of 10
Bathroom3 out of 10
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Score by provider

All reviews

8.0
Very good
Yvonne, Jul 2025
Pros (+) We had drinks and dinner at the summer resto, the staff was helpful & cheerful, made us feel very welcomed. We ordered food recommended by the staff and it was delicious
Cons (-) The body soap holder kept falling off since day one 1 checked in, but nothing was done to fix it and finally the soap bottle was left on the floor. Housekeeping should be more alert. ( i didn't complain because i thought that when the housekeeping saw it, they will get it fix but it wasn't even up to the last day that i checked out, the bottle was still not fixed)
10
Wonderful
Devin, Jun 2025
Pros (+) During my stay at Swissôtel PIK Avenue, I was really impressed by how attentive and helpful the concierge staff were. They always seemed ready with a solution or suggestion whenever I needed something. The room itself had a really pleasant ambiance. It felt cozy and thoughtfully designed, which made it easy for me to unwind.
Cons (-) The layout and atmosphere of the swimming pool area made it uncomfortable for women to swim alone, as there were often groups of men sitting around the pool without swimming, which felt quite unsettling.
6.0
Okay
Emanuele, Jun 2025
Pros (+) nice rooms, very clean
Cons (-) The check in is very slow, badly handled, always very crowded, managed in a very small check in place
4.0
Mediocre
Anonymous, May 2025
Pros (+) Reception was not helpful a Bd did not inform correct information during check-in. I was not able to receive my invoice upon check out as they said that I paid via booking.com hence they cannot issue me an invoice as I need to get it from booking.com. When I request from booking.com, a message from them say to contact hotel… no one can assist as hotel person reply they are on leave…
Cons (-) Reception staff cannot provide corrrct information. Not helpful .
8.0
Very good
Floyd, May 2025
Pros (+) Great Breakfast Facilities were all great
Cons (-) The shower heater did not heat the water hot enough. The rain shower head was shooting all over the place and not just down. Lastly, we arrived quite late and a luggage dropped - we were complained about being noisy which we weren't except for that one thing. (This one not so biggie) Showering 3 days almost in cold is not so wonderful.
9.0
Wonderful
Ross, May 2025
Pros (+) room generally very comfortable
Cons (-) Phone difficult to understand how to work. Bathroom lighting poor These issues are relatively minor but very annoying. Spoiled an otherwise perfect stay
9.0
Wonderful
Mohd, May 2025
Pros (+) Excellent staff and room quality. Breakfast selection was excellent
Cons (-) None
10
Wonderful
Kannoth, Apr 2025
Pros (+) location, clean facility and extra ordinary service by every Team Member makes this property a must visit again
Cons (-) they did not give opportunity to complain
10
Wonderful
Adrian, Apr 2025
Pros (+) Spotlessly clean and the staff are amazing. Bed and pillows are so comfortable I had the best nights sleep. Breakfast was also nice
Cons (-) Elevators a little slow and not enough for the size of the property but not really a big deal.
9.0
Wonderful
Renalda, Apr 2025
Pros (+) I like the bathroom setup and room setup. Breakfast is awesome. Useful n friendly staffs and good location.
Cons (-) Room rate is quite pricy

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.