All reviews
We had drinks and dinner at the summer resto, the staff was helpful & cheerful, made us feel very welcomed. We ordered food recommended by the staff and it was delicious
The body soap holder kept falling off since day one 1 checked in, but nothing was done to fix it and finally the soap bottle was left on the floor. Housekeeping should be more alert. ( i didn't complain because i thought that when the housekeeping saw it, they will get it fix but it wasn't even up to the last day that i checked out, the bottle was still not fixed)
During my stay at Swissôtel PIK Avenue, I was really impressed by how attentive and helpful the concierge staff were. They always seemed ready with a solution or suggestion whenever I needed something. The room itself had a really pleasant ambiance. It felt cozy and thoughtfully designed, which made it easy for me to unwind.
The layout and atmosphere of the swimming pool area made it uncomfortable for women to swim alone, as there were often groups of men sitting around the pool without swimming, which felt quite unsettling.
nice rooms, very clean
The check in is very slow, badly handled, always very crowded, managed in a very small check in place
Reception was not helpful a Bd did not inform correct information during check-in. I was not able to receive my invoice upon check out as they said that I paid via booking.com hence they cannot issue me an invoice as I need to get it from booking.com. When I request from booking.com, a message from them say to contact hotel… no one can assist as hotel person reply they are on leave…
Reception staff cannot provide corrrct information. Not helpful .
Great Breakfast Facilities were all great
The shower heater did not heat the water hot enough. The rain shower head was shooting all over the place and not just down. Lastly, we arrived quite late and a luggage dropped - we were complained about being noisy which we weren't except for that one thing. (This one not so biggie) Showering 3 days almost in cold is not so wonderful.
room generally very comfortable
Phone difficult to understand how to work. Bathroom lighting poor These issues are relatively minor but very annoying. Spoiled an otherwise perfect stay
Excellent staff and room quality. Breakfast selection was excellent
None
location, clean facility and extra ordinary service by every Team Member makes this property a must visit again
they did not give opportunity to complain
Spotlessly clean and the staff are amazing. Bed and pillows are so comfortable I had the best nights sleep. Breakfast was also nice
Elevators a little slow and not enough for the size of the property but not really a big deal.
I like the bathroom setup and room setup. Breakfast is awesome. Useful n friendly staffs and good location.
Room rate is quite pricy