All reviews
Location. Shower. Huge windows! Comfy bed!
Nothing.
Classy, downtown hotel. We were in town for a weekend getaway and I didn't want a big name, chain hotel. I found the Surety on an online site and it looked unique and different. The lobby was warm and inviting. Rooms were clean and updated. Bathroom was clean and shower was big. It was quiet and we were able to walk to the Wells Fargo Arena to see a show.
Parking was awful. They had one small parking lot that filled up fast and a parking ramp. It was very confusing. The part that was labeled hotel parking in the ramp also had very few slots that were marked as reserved. We were informed that we could park there, but we had to be out by 8am or get towed. We went to the lower level of the parking ramp, which had no elevator access and when we tried t...Read more
Close to walk ways. Parking close by.
Wish there was chair or small table in room.
Great decor and aesthetic. Location was fantastic for our stay.
No coffee in room, open coffee in lobby was so-so
Clean, beautiful esthetics, perfect location. Very reasonable price. Friendly staff. Amazing amenities, ie espresso bar, gym, elegant restaurant/bar.
Nothing negative to comment on.
The customer service was excellent. The rooms were beautiful and clean. The breakfast was amazing.
It was a little pricey but worth it.
Very pretty, loved my corner room. Gorgeous bathroom. Loved it
Parking but it was ok
Went to check in and the guy said we never paid for the room and tried to have us repay even though we got confirmation and everything. Then when I said no im not paying again we then got charged a no show fee. So we paid for a room and didn’t even stay there. Ended up canceling our trip d/t all other hotels being booked out.
Good location. Nice view of the court house. Clean and well-decorated room and bath.
No coffee maker/tea, luggage stand, or iron in our room. And nothing but tap water in the lobby for those checking in. For the price per night, paid parking and no breakfast, we expect more amenities in our room. The walls are also very thin, and you can hear everything in the hallway. At 7:30am on Saturday, I went down to the lobby for the commentary coffee and it was out. Parking isn’t validated...Read more
The rooms furnishings were lovely. It was very sophisticated. It was so quiet that I would have sworn I was the only one on the floor. I was surprised to see a couple come out of the room next to mine while I was waiting for the elevator.
I could have used more signage to let me know I was in the correct parking area.