All reviews
Room was very comfortable and clean. The staff was very welcoming and polite. Not many tv channels to watch. The breakfast was awesome! There was great selection and the staff was very helpful and made you feel welcome! The location of the hotel was within walking distance of the bus tours and other attractions
There weren’t many tv channels to watch. There want much choose on the dinner menu. The shower operation was confusing.
Everything! The staff are exceptional! You are my hotel of choice when I'm in London. (I also love the hotels signature fragrance - beautiful! )
The beds are American-comfortable, compared to some bad beds I had in Scotland (sorry Scotland, still love you). The breakfast set-up is incredible. Full English breakfast in covered dishes, replenished by the kitchen as needed. Bagel/toast station, bagel toppings station, lunch meats, yogurt, cereal, juices. It takes up the entire bar area and is generous and good. As a SOLO TRAVELER I felt safe ...
I expected better from the dinner cooked in the restaurant (I couldn't identify my lamb by sight or taste); however, the salad tasted like it was picked 5 minutes before serving. All was well, though, as my waiter took it off my check and the next morning I was able to speak with the Food & Guest Experience manager, who made it right by offering me afternoon tea on him. The tea was lovely.Read more
For the money this was a truly great experience. Super happy with the room, great location and the staff could not have been more helpful and welcoming. Interesting history to the hotel as well!
Nothing to say here - we had a great stay
Wonderful historical hotel. Professional and helpful staff. Great location.
Can’t think of anything.
The rooms were too small for 2 people let alone 4 . You really should alert families that the room is only sufficient for no more than 2 people. It was so crammed and just put a damper on our stay there.
The complimentary glass of wine was a nice.
No turn down service, would help if instructions on how to use coffee machine. Too dark to see switch. Shower not the best, small cubicle.
Fabulous hotel, everything was just perfect - central location, staff, wonderful garden, super clean rooms, breakfast... we are definitely coming back!
