All reviews
well located, modern stylish design, great roof top bar, spa. Excellent staff
The hotel is very beautiful! We had a room with a mineral water bath and a view of the old town, and it was wonderful! The location is very convenient—just a short walk to the Gion district, which is great for strolling around, with many restaurants nearby. There is a rooftop bar where you can sit with your feet in warm water and enjoy the view of Kyoto.
On the downside, the hotel doesn’t serve breakfast, and you need to reserve the restaurant for dinner in advance. The hotel is expensive.
Every detail was luxurious. I especially loved the in-room onsen, a highlight of my recent trip to Japan.
Nothing comes to mind.
Soaking tub and the views are amazing! Daily restock of refrigerator was a plus. The private entrance in the back is nice.
The private onsen was amazing after long days of walking. The public bath with a view of the city was genuinely breathtaking. The room was beautiful, with a personal waterfall. The room was also very comfortable, especially the bathrobes, yukatas and pj's provided. The kaiseki (japanese style) breakfast was the perfect way to start the day. And all the staff were wonderful and kind! It's the prefe...
Nothing, everything was perfectRead more
That is probably the best hotel I ever stayed at. Everything was absolutely fantastic. Location, staff, room, rooftop bar... EVERYTHING AMAZING!!!
Comfy beds and in room Onsen, plus view of cherry blossoms on river.
Tight space, but it’s Japan. Shower grate smell
Right in the middle of a very busy shopping area, yet you don’t hear it in the hotel unless the windows are open. Onsen was LOVELY! Room was stocked with everything a person could need.
Staff was not always able to answer questions and didn’t offer to seek answers when they didn’t know the answer. As foreign travelers this did not give us confidence when going to them for help. Overall the service did not meet our expectations.
Some staff were wonderful and very helpful but the policies of hotel are not flexible at all. Eg you have to book two days in advance for bfast. There’s no option of coffee with lactose free milk. Not even soy milk. No room service. If I’m paying these prices I do expect some level of room service. No food choices available. There could be better recommendations of where to eat / go from staff. Ou...Read more
