All reviews
The staff is very kind, nice rooms, good location, breakfast is wealthy
The wellness is rather bad for such a hotel. Sauna is only in treatment rooms, jacuzzi is cold, and the massage costs 10 times more than 200m further away.
set in the most luscious of gardens within the walled city of Xi’an this is a historic grand hotel. We loved everything from the very friendly and attentive staff to the delicious breakfasts, the complimentary happy hour where we met other guests and the comfortable large room
nothing
Our family of four thoroughly enjoyed our 3 nights at Sofitel. Beds were comfortable. Room was clean. The pool and gym were a nice addition considering this is not a big hotel. Wide selection at breakfast. The captain at breakfast was friendly and gave great suggestions on city highlights. Special thanks to the chief butler Mr. Fong who was accommodating and flexible. All in all a great stay in Xi...
Room service was slow. On our last night, we decided to stay in for dinner as had a big day out. Ordered at 7:40pm and dinner didn't arrive until after 9pm. Sadly, the three plates of pasta also arrived lukewarm.Read more
This is such a lovely hotel. The location is really central, the room was big and airy, the breakfast was delicious and the swimming pool tranquil. Two things that were outstanding were the free happy hour and the attitude of the staff - they could not have been nicer and more helpful
Nothing, it was great.
Concierge spoke good English and was extremely helpful.
the food was very good in the restaurant, but not outstanding.
The 24 hour concierge services. They arranged a beautiful trip to long an caves. The guide who took us to see the city Nancy was one of the best guides to accompany us.
Well decorated. Location is a bit far away from downtown and no convenient store nearby. Ard 10mins by car to downtown.
The hotel and its rooms were beautiful designed and well-maintained. The deluxe rooms are luxurious, there were 2 toilets with a sitting area. The staff were courteous and helpful at all times. The buffet breakfast had a wonderful spread and we were spoilt for choice.
While it was located within the old city, it was not within walking distance to the key attractions in the old city.