Sheraton Grand Jakarta Gandaria City Hotel
9.1
Wonderful
(592)
5 stars
Updating price...

Sheraton Grand Jakarta Gandaria City Hotel

5 stars
Jl. Sultan Iskandar Muda, Jakarta 12240
9.1
Wonderful
592 reviews
Updating price...

Overview

Immerse yourself in a five-star experience at the award-winning Sheraton Grand Jakarta Gandaria City Hotel. Conveniently located next to Gandaria City Mall and Gandaria 8 office tower in South Jakarta, our hotel offers unparalleled access to upscale …Marriott
Immerse yourself in a five-star experience at the award-winning Sheraton Grand Jakarta Gandaria City Hotel. Conveniently located next to Gandaria City Mall and Gandaria 8 office tower in South Jakarta, our hotel offers unparalleled access to upscale shopping, dining, and entertainment. Relax in our modern accommodations, featuring Sheraton Sleep Experience beds, breathtaking city views through floor-to-ceiling windows, complimentary Wi-Fi, and elegant marble bathrooms. Stay active at our 24-hour Sheraton Fitness Center or unwind by our outdoor pool. Delight your palate with a diverse buffet at Anigré Restaurant, or gather with friends for evening cocktails in our inviting Lobby Lounge. With nearly 40,000 square feet of versatile event space, exceptional catering, and comprehensive planning services, our hotel is perfect for hosting any occasion. Whether you're here for business or leisure, Sheraton Grand Jakarta Gandaria City Hotel is your gateway to the best of South Jakarta.Marriott
9.1
Wonderful rating
Based on 592 verified guest reviews

Available rates

sex 7/25
sáb 7/26

The neighborhood - Kebayoran Lama

Jl. Sultan Iskandar Muda, Jakarta 12240

What's nearby

  • Gandaria City0.13 mi

Reviews

9.1
Wonderful
592 verified ratings
Wonderful
419
Very good
85
Good
47
Okay
15
Fair
9
Mediocre
4
Poor
13

Summary of reviews

Guests say
Guests appreciated the hotel's cleanliness and great location, especially its proximity to a mall. The breakfast options were also well-received. However, there were notable complaints regarding the service quality, including issues with room access and staff responsiveness.
AI-Generated from customer reviews
Cleanliness9 out of 10
Location8.5 out of 10
Room Service8.5 out of 10
Breakfast8 out of 10
Service3.5 out of 10
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Score by provider

All reviews

7.0
Good
Takashi, May 2025
Pros (+) Staff are very friendly and kindness
Cons (-) The facility is getting old. Need to renovation.
10
Wonderful
Steven, May 2025
Pros (+) It was clean, staff friendly and mall access was convenient
Cons (-) They didn’t offer Captain Morgan Spiced Rum in the lounge.
9.2
Wonderful
Anonymous, Mar 2025
Been years not coming back.. Glad the hotel maintain the cleanliness and everything with thumbs up.. too bad they runs out twin bed.. but overall .. nice stay
10
Wonderful
Anonymous, Mar 2025
The Sheraton Grand Gandaria City Jakarta offers an excellent location with direct access to Gandaria City Mall, stylish decor, and friendly, attentive staff, making it a perfect choice for both business and leisure travelers.
10
Wonderful
Pappan, Mar 2025
Pros (+) The staff is simply excellent. Their attention to details specially during breakfast is amazing. The breakfast is so good with a big Indian collection. One staff member asked me if I am coming back for breakfast the next day. When I said yes, he offered to get an Indian dish made for me. The next day, when I had completely forgotten, I saw that I was served that dish when it was not even part of t...
Cons (-) The location is good but hotels at SCBD area have a slightly better location. The tea and coffee arrangement in the room can be improved. Also they don’t have spoons in the room. Had a lot of issue in stirring the hot tea!
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9.6
Wonderful
Anonymous, Feb 2025
Luxury hotel, conveniently attached to Gandaria City Mall. A bit inconvenient to get the parking stamp, so ended up just paying for parking on the second day. Overall, very very nice hotel.
9.6
Wonderful
Anonymous, Feb 2025
Great location, comfortable room, helpful staffs, delicious breakfast and most importantly: conveniently located next to Gandaria City Mall.
7.0
Good
Sarah, Feb 2025
Pros (+) Location is great. Right next to the mall is awesome. It’s very lovely decorated and clean.
Cons (-) My room smelled like mold and wetness.
9.2
Wonderful
Anonymous, Jan 2025
We were staying for 1 night. We were bringing our 3 months old baby with us, and we got the room at the 11th floor. We heard a strange sound/noise in the room ( later on it was found out that there was a problem with the smoke detector which causes the sound ). We asked to be moved to a different room, the staff was very responsive and look for an immediate available room. We were surprised that w...
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9.0
Wonderful
Marcus, Jan 2025
Pros (+) This hotel in Jakarka met all my expectations and was a calm oasis in an otherwise very intense city.

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.