All reviews
Location, friendly staff who cares and always follows your requests and ready to help at all times. Clean and spacious rooms. Excellent in dealing with children and are attentive to even the smallest details concerning their needs.
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Location, location, location
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A stunning hotel in a great location to make the most of Tokyo.
Horizon club breakfast was exceptional. The staff go out of their way to ensure your every need is met. The food is exquisite. The hotel is directly next to Tokyo Station.
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Room was large and location was great next to Tokyo station. Staff were very friendly in all areas. Dining area and lobby were upscale. High tea service was delicious.
Rooms were dated and a bit dark. Concierge when asked for recommendations chose very upscale restaurants that were $1000+ US dollars . Was looking for good food but didn’t need to burn a hole in my pocket every night. Staff in dining area was a weird vibe and felt like many were in training. Different servers asked same questions and didn’t seem to know what to do.
Location is excellent and service 10/10!!
The view and the location, right next to the train station (very important in Japan) and city center
The twin bed was small. I searched on Booking a room where I could fit 2 adults and one child (9 years old), and I got the suggestion for a twin room at this hotel, but I couldn t fit with the child in the bed, so it was quite difficult
Everything, the room, the staff, the facilities, the food, and the location.
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Tokyo station is just around the corner. Staff is great.
My new favourite Luxury Accommodation in Tokyo. Friendly staff, great views, outstanding restaurants and great bed comforts