All reviews
The beach and the jungle
The preferred club check in
We stayed as a couple in the Adults only Hideaway section with Diamond Club service- and we literally pampered! We keep coming back to this resort for it's safety, food and entertainment variety , Spa services , and sheer niceness/ attention to service of staff! Special shout out to Enrique and Marlon our butlers for taking care of even our smallest needs and desires!
Leaving the resort
The grounds, the beach, the staff, the food---all were exceptional. We even enjoyed seeing all the wildlife around the property, including the iguanas and birds. We would definitely recommend Secrets to anyone looking for a fun, relaxing and high-quality resort by a beautiful beach.
Our only complaint was the exorbitant prices for items such as sunscreen in the on-site stores. We don't mind paying more for sundries that we forgot to bring, but $35 dollars for a spray can of sunscreen could be considered price gouging.
Food, cleanliness, service, beach
Pools and beach were great.
Getting seated with a party of 6 for dinner was a challenge. They were understaffed at many of the restaurants in the evenings. One of our dinners took three hours to get through.
Absolutely everything, the facilities, how nice the members of staff (especially our concierge Fernanda) were, the beach, the food, the variety of things to do and how attentive everyone was. They made our stay an unforgettable experience and we will always be very grateful for it.
Not applicable as we liked everything
Had a nice tropical feel with loads of iguanas roaming around - room service good and prompt
Signs to different locations could be better A physical brochure of what's on and facilities would be good rather than having to look at the app. Entertainment was mediocre
All the extras we booked were exceptional. We did not have to worry about a thing. Dinner on the beach was awesome.
Could be better and more signage on the property when walking around. Easy to get lost. Too much upselling for Spa.
I thought it was very pretty the restaurants were done beautifully.
We were so confused!! We got lost a LOT…. We were there for 3 nights it was impossible to get the layout… we did have the map! Not helpful !! Plz put more signs.. i swear one of them pointed in the wrong direction. At night, we wanted to go to the theater on the last night. We never knew where it was. One of your employees was so kind. She walked us to the theater, but there was no signs leading u...Read more
In general the staff were excellent, going above and beyond with a few exceptions. Three pools to choose from, our the gorgeous sea. Room was large and well appointed and despite being sold as a Garden View, we had clear sight of the sea even if halfway back in the resort.
Food was average and decidely bland. We were expecting a thrill of mexican spice which was sadly lacking. Lots of focus on regional cuisine (Italian, French, Greek, etc) which many guests liked, but we found them to be shadows of what they should have been; beautifully presented but lacking the taste intensity we expected. Given the average age of guests was probably pushing 50, there was two much...Read more
