Sea Stars Hotel Ha Long
4 stars
8.7
Very good
(34)
4 stars
Updating price...

Sea Stars Hotel Ha Long

4 stars
Bai Chay, Ha Long
8.7
Very good
34 reviews
Updating price...

Overview

Rating
Boardwalk/promenade Ha Long hotel in Bai Chay with a full-service spa Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also providedExpedia Group
Boardwalk/promenade Ha Long hotel in Bai Chay with a full-service spa Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a restaurant, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request. Sea Stars Hotel Ha Long offers 353 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Ha Long hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna.Expedia Group
Rating
8.7
Very good
Based on 34 verified guest reviews

Available rates

Sun 5/18
Mon 5/19

The neighborhood - Bai Chay

Bai Chay, Ha Long

Reviews

8.7
Very good
34 verified ratings
Wonderful
22
Very good
5
Good
2
Okay
1
Fair
1
Mediocre
0
Poor
3

Summary of reviews

Guests say
Guests appreciated the cleanliness of the rooms and the friendly service from staff. Many reviews highlighted the spaciousness of the rooms and the quality of the breakfast offered. However, there were concerns regarding the value for price, with guests feeling that some amenities were lacking or not as expected. The atmosphere of the hotel was also mentioned negatively, with some guests finding it sterile or lacking character.
AI-Generated from customer reviews
Cleanliness9 out of 10
Room Size9 out of 10
Service8.5 out of 10
Breakfast8 out of 10
Atmosphere3 out of 10
Value for Price3 out of 10
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All reviews

8.0
Very good
Ritesh, May 2025
Pros (+) The location of the property is great. The rooms are spacious.
Cons (-) The staff are limited. At a point I felt I am staying at a hostel rather than a premium hotel.
8.0
Very good
Jan, Feb 2025
Pros (+) The hotel is one of those Chinese luxury high rises surrounded by construction sites. It’s clean and certainly cheap. Friendly staff!
Cons (-) No atmosphere or personality. Very sterile and cold.
7.0
Good
Teck, Jan 2025
Pros (+) It is new and well equipped. Staff were very helpful. Nice sea view
Cons (-) I wish there was access to a convenience store nearby or in the hotel. Beyond two complementary bottles of water we had to pay for more.
7.0
Good
Louise, Jan 2025
Pros (+) The hotel is new. Staff were very accommodating and friendly.
Cons (-) Not close proximity to bars and restaurants. They provided us two small complimentary water and charged us for two bottles of water later on which we assumed was free given room rates this should be expected to be given.
5.0
Fair
Gillian, Jan 2025
Pros (+) Room was clean and bed comfortable
Cons (-) You had to pay a lot for bottled water in the room The out door pool was closed with no prior information The indoor pool which was open bar was closed and smelt of strong chlorine kids screaming and jumping in the pool like it was a slash park not relaxing at all. Nowhere to sit outside. The staff didn’t know if the bars were open/ closed we were up and down the lift every where was shut… althoug...
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10
Wonderful
Deborah, Dec 2024
Pros (+) Firstly all staff were excellent, all were very accommodating, going above and beyond their duties 5 stars. Secondly the Stunning Views from our Bathroom and Bedroom on the 16th floor were spectacular. Thirdly we loved the automatic lifts that were operated using our room key, there was then an announcement to inform us of which lift would be arriving first.
Cons (-) Personaly this is totally my opinion, I would have liked the Bathroom and Bedroom reversed as the large vast windows of the bathroom had such a great view, I would have preferred to look at the view from my bed. Having said that the view from the bedroom was really was nice.
10
Wonderful
Richard, Nov 2024
Pros (+) Friendly staff, clean and rooms are very nice
Cons (-) Nothing
10
Wonderful
Frens, Oct 2024
Pros (+) The very friendly staff, the service ,the amazing pool, great food,
10
Wonderful
Ohoud, Aug 2024
Pros (+) The hotel was upscale and luxurious, and the security was great. The breakfast was very varied! The staff at the hotel were excellent.
Cons (-) The hotel is not close to the beach, so it does not have a private beach. They would get upset when we asked for more water in the room.
1.0
Poor
Alaa, Jul 2024
Pros (+) just the view
Cons (-) The hotel services are extremely bad and we are very unhappy: - They had lots of construction workers doing heavy repairs and constructions with heavy machinery on the pool while we were swimming all day. They were welding metals and cutting them, there was a heavy chemical smell all over the pool while we are swimming from 1pm throughout the whole day. It was also very noisy and not relaxing at a...
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Amenities

  • Outdoor pool
  • Indoor pool
  • Beachfront
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Free parking

Things to keep in mind

Check-in: From 3:00 pm
Check-out: Prior to 11:00 am
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.