Santa Catalina, a Royal Hideaway Hotel
5 stars
9.0
Wonderful
(2512)
5 stars
Updating price...

Santa Catalina, a Royal Hideaway Hotel

5 stars
Calle Leon Y Castillo, 227, 35005 Las Palmas de Gran Canaria, Gran Canaria
9.0
Wonderful
2512 reviews
Updating price...

Overview

In terms of safety against viral diseases including COVID19 we have adapted our prevention and hygiene procedures to ensure the atmost safety and wellbeing of our guests staff and suppliers at all our hotelsFor your study and development we have consBarcelo.com
In terms of safety against viral diseases including COVID19 we have adapted our prevention and hygiene procedures to ensure the atmost safety and wellbeing of our guests staff and suppliers at all our hotelsFor your study and development we have constituted a Technical Commission whose aim is for us to enjoy the return to the activity with maximum safetyWe have created the program for this purpose We care about you which includes a sizing plan to ensure you enjoy your next stay at any of our hotels in complete tranquility.The Santa Catalina hotel is a symbol of local tradition of how tourism has become a part of the civic heritage and of respect for the environment. It is precisely the combination of all these elements that makes the hotel authentic distinctive and full of character.It stands next to Doramas park the lungs of the city that amazes visitors with its lush beauty and is just 15 minutes away from the Playa de las Canteras very close to the city s main areas of interest. The glamour the authenticity the exquisiteness. The essence of a hotel that has always attracted prominent international personalities can be felt in the 202 elegant rooms with direct views of the sea or the magnificent garden of palm trees. This stately style is combined with sophisticated furnishings and the most exclusive services with one sole aim making guest s stays uniqueBarcelo.com
9.0
Wonderful rating
Based on 2512 verified guest reviews

Available rates

Fri 6/6
Sat 6/7

The neighborhood - Centro

Calle Leon Y Castillo, 227, 35005 Las Palmas de Gran Canaria, Gran Canaria

What's nearby

  • Parque Doramas0.04 mi
  • Pueblo Canario0.07 mi
  • Insular Stadium0.65 mi
  • Plaza de la Feria0.69 mi
  • Museo Nestor0.05 mi
  • Parque Romano0.24 mi
  • Playa de Las Alcaravaneras0.66 mi
  • Fuente Luminosa0.72 mi

Reviews

9.0
Wonderful
2512 verified ratings
Wonderful
1906
Very good
335
Good
117
Okay
52
Fair
38
Mediocre
17
Poor
47

Summary of reviews

Guests say
Guests appreciated the great breakfast options and cleanliness of the hotel. However, many reviews pointed out that the service was lacking, with some guests feeling that the staff did not meet the expectations of a five-star hotel. The location was also praised for its convenience, and the amenities were generally well-received.
AI-Generated from customer reviews
Breakfast9.5 out of 10
Cleanliness9 out of 10
Location8.5 out of 10
Amenities8 out of 10
Service3.5 out of 10
Room Size3 out of 10
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Score by provider

All reviews

10
Wonderful
Lauren, May 2025
Pros (+) One of my favorites hotels I have stayed at! Nice location, nice rooms and beautiful hotel.
Cons (-) -
10
Wonderful
Paul, May 2025
Pros (+) Lovely everything, stay here regularly and always love it. Beautiful surroundings. Spa is wonderful and so relaxing food is lovely and the rooftop bar is great.
Cons (-) Nothing
9.0
Wonderful
Fiona, May 2025
Pros (+) The comfortable beds, the peaceful pool and spa.
10
Wonderful
Glenn, May 2025
Pros (+) extremely lovely property with fantastic service and facilities. great grounds
Cons (-) nothing really
10
Wonderful
Robert, May 2025
Pros (+) Amazing hotel. Our second stay here. Looking forward to the third!
Cons (-) The app for the hotel needs some work. We ordered some drinks on it at the pool. They didn’t arrive . When we enquired, we were told that the app wasn’t working. We also ordered room service. The app said ‘Pending - someone will confirm your order’ but it never changed from pending , even though the order had been received ok. From then on we didn’t trust the app. Such a shame it’s not very good ,...
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8.0
Very good
Declan, May 2025
Pros (+) Service was very good , hotel was beautiful had stayed here several times
Cons (-) A lot of noise the night we stayed woman screaming in the coridoors drunk for ages, air conditioning broken in room so not a great nights sleep
10
Wonderful
Lisa, Apr 2025
Pros (+) The room was superb. The view was amazing, the amenities in the room were great. Everything was beautiful.
Cons (-) N/a
8.0
Very good
Niki, Apr 2025
Pros (+) The room was spacious and spotlessly clean. The rainfall shower was excellent with a separate bath and toilet. Good choice of tv channels. As we stayed in a suite we had exclusive access to the rooftop pool and bar area until 5pm. This was brilliant ~ very quiet with lots of sunbeds, towels etc. The pool was heated and had great views over the grounds of the hotel. The bar service was great and th...
Cons (-) The room was very dark. We had 3 windows which had wooden shutters on the outside, this meant we had to open the shutters to let the light in the windows and this would not have been an issue if there had been a way to secure the shutters back. This was not the case and they kept blowing closed and banging on the window frames every few seconds. This meant we had to rely on the lighting inside whi...
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10
Wonderful
John, Apr 2025
Pros (+) Super, beautifully kept property. Staff all superlative i terms of knowledge, ability, expertise. Could not have asked for better treatment or facilities.
Cons (-) Nothing. Everything as good or better than expected.
9.0
Wonderful
George, Apr 2025
Pros (+) Lovely hotel, beautiful historic building. Fantastic service.
Cons (-) The hotel itself is stunning however you don’t really want to walk outside the hotel, as Las Palmas is not very nice. Next to the ground level pool, there is a children’s school, so break times can be rather noisy. 3 restaurants on the property. 2 of them being Michelin star and extremely expensive.

Amenities

  • Outdoor pool
  • Spa and wellness center
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee shop
  • Valet parking

Things to keep in mind

Check-in: From 2:00 pm
Check-out: Prior to 12:00 pm
Cancellation/prepayment
Cancellation/prepayment policies vary by room type and provider.