All reviews
Location is great & room size generous for local standards
Diffuculty to get invoice with company address due to booking
Great location near Paddington station on the edge of Hyde Park. Extremely comfortable bed and great shower.
Eric the bartender was extremely professional and shared information about London. Great drinks
All things good at the property.
Everything. Staff are exceptional.
Nothing.
Our stay at the hotel was absolutely wonderful, and the staff were extremely classy and kind—especially Ishaq. Thank you so much to all the hotel staff, without exception. You represent the hotel in the best way possible and make returning here a must for me 😂 Once again, thank you all, you amazing people, and I wish you continued success always.
Nothing !
Highly attentive staff from Reception through to Housekeeping, knowledgeable, nothing too much trouble.
In truth, nothing. I’ve stayed here a number of times before, this is my go-to high end London hotel.
- The hotel is in a good location, right behind Lancaster Gate (central line) on the London Underground and across the road from Hyde Park. - Room was bright and plenty light - Breakfast offering was good buffet or a la carte, quite the variety but service let it down - Room was a good side, nice bedding and bed + pillows relatively comfortable - The did a small cake saying happy birthday for my m...
- Staff at breakfast need better training especially covering the basics (forgot order, forgot items, brought incorrect things) - A la carte breakfast items we ordered were cold or more than one occasion (we had 4 breakfasts there) - Hotel gets very busy especially the lobby area when they have events and affects the wifi badly - Shower can leak so can get very wet as bathroom is very small - Taps...Read more
Location, decor, style, scent, cleanliness and the stylish rooms. Wonderful gem of a hotel just across from Hyde Park. The staff were exceptional in their friendliness and accommodation of assistance. Bar staff were great and so talented! Really lovely hotel and I’d highly recommend it.
Rooms are a bit tight but beautifully appointed.