All reviews
Huge hotel on the main barrosa beach Spa is amazing. And wasn’t busy at all when I went 5 pools and great for kids. Of all the hotels we have stayed in Chiclana this had the most facilities and was more kids friendly
Some of the service was a bit slow. But I guess on holiday you shouldn’t be in a rush?!
Nice staff, clean very well maintained property. Nothing for kids to do at property, saving grace was the beautiful beach and beach dining within walking distance.
All pools too cold to swim in even during high temp days. Kid area was one slide, again too cold for our kids and the small playground had ropes around it our entire stay. Spent no time at property except to each the included breakfast. Not worth the expensive nightly rate.
The food was lovely, the swimming pools and gardens were lovely. Very picturesque and the room was gorgeous.
We had a problem with the phones in the room they rang at 5am and 6am in the morning. We complained to reception and insisted it wasn't their fault. They didn't even want to come and check the room, just kept saying it wasn't them. However the following night the phone after I disconnected the phone in the room, the bathroom rang again at 4am. We complained to the manager and we sort of got brushe...Read more
Good location by the beach, very helpful staff. Excellent Spa experience.
Restaurants did not have vegan and vegetarian options so we ventured out.
Extended stay for 2 more nights. Continued with the high quality. Staff attentive. Rooms comfortable and relaxing.
Hot food at breakfast was not hot. In fact it was almost cold. I personally prefer my food at a decent temperature.
Attention to detail. Good choices of food. Gardens beautiful to relax in. Didn't make use of pools but they looked amazing. Service by all the staff is excellent. Comfortable beds. Rooms and bathrooms luxurious.
Snack bar food not good quality for the price. Being Easter week it was very noisy in the dining room.
Spa facility
The way I was deceived when I reserve a spacious room of 42 m with sea views and then I found a small room where all 3 of us couldn’t move around. The views of a ground floor room face a garden then it was a public car place and at the end you could see the sea between 2 palms trees. When I complained at reception the night of my arrival nobody do anything. For more a 400 euros the night I feel I ...Read more
The sea, the nature, the sun
The dining room feels like a factory canteen. Noisy and chaotic. It would be so easy to add partitions (plants or something similar) and put tablecloths on the tables. Adding noise dampeners to the chairs would help. The manager should learn a bit of English or German and, in his role as host, engage with the customers. If a pastry chef could also be hired, then the desserts would match the rest o...Read more
Breakfast and dinner.
No signs to find easily your room. The complex is massive and difficult to find breakfast room, reception and your own room. You have to walk to last pool to get your towels . Needs to be a simplier procedure.
Clean hotel, lovely grounds.
No beachfront
