All reviews
The breakfast was included in the price and it was fantastic. The hotel was very clean and smelled fantastic. The staff were happy to bring extra coffee and coffee mate to us when we ran out, along with clean towels. The shuttle bus to the airport turned out to be a very luxurious taxi. It was a short walk to the metro. The gym was well equipped, if a little warm! The staff really tried to help wi...
The "hot tub" turned out to be just a bath in the room. The swimming pool was open to the public and was filled with children having lessons. Only two lanes were available for swimming. We were also told that we couldn't swim without buying swimming caps. The TV channels were all in Chinese so we hoped to spend an hour or two in a nice relaxing hotel pool but we gave up on the whole idea of a swim...Read more
The building itself and the surrounding is beautiful! The staffs are really proactive in rendering assistance. The best customer service, respond to queries and assistance even through booking.com, within minutes! When we first arrived, the driver drop us off at the wrong location. The driver stayed with us after realising that it is not the lobby (hotel has many different building of hotel rooms ...
Rooms great with all necessary comfort and stylish bathroom, large swimming pool, splendid gardens and houses
Unfortunately there was no pickup from airport possible after 9pm as my plane was delayed. My personal experience with didi was terrible as 3 requests were not delivered to (only the 4th car was serious) and so it took me in total 3 hours (arriving 1 am night time :( ). It would surely have been better if the hotel could have organised this I would not have had such a bad experience.
location was a easy if you used didi. very close to Disney but not as close to the main area of Huangpu
A little less english speaking than I would have liked for international guests breakfast would be better served until 10am instead of 9.30am
All buildings are beautiful and look authentic. Breakfast is great, the rooms are big and comfortable. We didn't have much time to enjoy it because we stayed only a few hours, but we may go back again.
The hotel is supposed to accept foreign guests, so I would expect at least minimal english knowledge. This is the reason for the minus one point.
Large, safe, clean.
Breakfast was disappointing, just basic items. When it ended, we felt like we were being rushed out of the dining area. There wasn’t anything to do nearby the hotel, it’s in a business area far from restaurants and markets.
Beautiful gardens. Amazing decor! Friendly and helpful staff. Convenient shuttle bus. Great buffet breakfast! Lots of amenities. Family friendly.
Very elegant hotel on a large area of land. All of the buildings have a traditional style, with really nice gardens and walkways. It's very quiet and peaceful, and right next to a river. Very close to the airport. Free shuttle bus to the airport picked us up right outside the front door of the hotel. Metro close by. Our room had 2 opening windows, one had an additional screen door to stop insects ...
The individual room descriptions list all facilities, not just the ones for your room, which made our arrival a bit disappointing because it said "balcony and terrace", but our room had neither. Staff need to smile more! They generally have very plain expressions even when you talk to them. The young lady at the restaurant front desk had a constantly vacant expression every day, even if you smiled...Read more
The breakfast was good as well as the room cleanliness. Beautiful hotel and super nice garden. Close to the airport about a 20min drive by taxi and/or shuttle. Unfortunately, the didn't like part overtook the overall experience at the hotel. Nonetheless the staff was super nice and helped us as much as they could above and beyond to make up for the shuttle issue we had experienced.
The description of the rooms are inaccurate. also the damage deposit of cny 1000 as described at the booking is incorrect. it's a deposit, yet still, the amount differs from what is written on booking.com. Also what is incorrect is the description of free shuttle service. We informed the hotel upfront to take the shuttle. However, we stood over 3 hrs outside in the cold with a 4 month old baby and...Read more
The property was simply outstanding.
