All reviews
Don‘t get my evaluation wrong this is a suoerb luxury hotel with excellent service and rooms. But, … the misleading information about kids club and activities (not available in this Rocco Forte) much annoyed us, and we did not get any explanation or discount or upgrade, or even an apology. The beloved and frequent Trump gesture (thumbs up) of all restaurant staff was totally inappropriate. And the...Read more
Great location. Good views. Delightful and very well trained staff.
Bar prices are extortionate compounded by a 15% service charge in the bar and the dining room. When I mentioned this on check out all service charges were removed without complaint. That was impressive.
Handsome, sumptuous, stylish.
The locale outside of the property perimeter was uninspiring.
Excellent Service staff, Large Rooms, Breakfast Buffet
No later evening shuttle into town or back to the Villa. No Spa/Sauna?! And it's impossible to take a long soak in the bathtubs as they are topped by hard marble with sharp edges
Loved the service and the room. Location was also great. It was blissful to sit on the terrace and just look at the view.
Little that I did not like, but would have loved more food options.
From the moment I booked this trip to celebrate my husband's 60th birthday, until the day we left, it was a terrific experience. I need to call out Francesco, the Concierge, who went above and beyond helping to arrange a private tour guide/car for a day; and a fishing excursion, and a car transfer to Taormina when we left. He also had excellent restaurant recommendations. Back and forth emails for...
The only small 'con' is that the location is not walkable to downtown Palermo. But it is a very short Uber/taxi ride away (and the hotel has a shuttle, we just preferred to go places on our own timing) - and those services are easy to get/use..Read more
Excellent staff. Very friendly and courteous. The restaurant waiters were top quality. The manicured gardens and view over the harbour were beautiful. Eating on the terrace was a lovely experience and the heaters made eating there in the evenings possible even in November. The complimentary shuttle bus into the centre of Palermo was essential because there was nothing outside of the confines of th...
Being British, we enjoy our cup of tea first thing in the morning and late afternoon! Whilst the room had a kettle and tea bags, there were only coffee cups and no milk jug. Milk was provided on request and could be kept in the refrigerated drinks compartment. The coffee cups were not really suitable and once used often disappeared and only replaced upon request which was a bit frustrating. The ho...Read more
Breakfast was excellent. Bar and terrace beautiful. Lovely views. Very comfortable bed.
More varieties of tea in room - include herbal teas.
Everything - the stunning venue, the views, the amazing food, the to-die-for drinks, the amazing staff.
One may say that it is far from the city center but the free shuttle from the hotel makes it very easy I.e., 15 min
