All reviews
The staff are very friendly and kind and helpful
For $2000 per night I would expect a much more luxurious hotel, the building and entrance and reception are so worn out it doesn’t match the price ask
Luxury hotel with modern details in a perfect location. Absolutely fantastic staff, they care about you since the minute you reach the hotel. Great rooftop to have a drink in the evening.
The hotel was amazing and the staff super kind. Also the location is perfect to spend a weekend visiting the city.
Nothing.
The location, and the food and service were excellent. Breakfast was served at the table, which is a nice change.
I couldn’t find any faults
Great location. The roof top restaurant and terrace were superb.
Room was a bit disappointing in size.
The location is perfect. The building is beautiful in that it is old but well maintained. It is hold with a terrace that looks over the entire city. The rooms are well insulated and seem sound proof.
Basic things didn't work which was surprising for an expensive five star hotel. There was no real customer service before we arrived. The AC in the room couldn't be switched off so we were freezing. The toilet couldn't flush and staff responsiveness was rather slow. There were other little things but those were the three big ones.
It’s central location and the fabulous staff
A little €€€€€
Location is great. It is a walking distance from many attractions. Staff are welcoming and room was cleaned daily.
Bed Mattress is stiff
Clean and decent , antique and class
The Spanish stairs with no elevator
Fab location, with a nice room that was clean, tidy & super soundproof! Breakfast was wonderful, with nice staff that were very helpful. The rooftop bar & main restaurant we visited were beautiful. As with other Rocco Forte hotels it was luxury without being stuffy!
A pillow menu would be nice, to help different sleep preferences.