All reviews
What an amazing and lovely hotel! The view was incredible! It was very close to the entrance to the park which was great for day trips. The food was excellent. Breakfast had a wide selection of food. For dinners, we dined mostly at the bar and every time, we were impressed with the quality of the food and service! The staff overall were also wonderful - very helpful. We had a flat on our rental ca...
We had twin beds, that I suspect were originally a king, split apart. There was no mattress cover on either twin bed, just sheet on mattress, which wasn't as comfortable as I was hoping.Read more
The hotel is in a beautiful location and the views are honestly stunning. The spa is gorgeous and everyone honestly are so kind and helpful
Probably the worst thing of the hotel was that as soon as we arrived, we were asked to pay $500 (taxes and a deposit). The hotel is already on the expensive side to having to pay right away wasn’t the best welcome and you feel slightly disappointed. They give you a complementary drink after just to wash the bitter taste which helped
Absolutely fabulous hotel! Beautiful location and amazing views from our room! The staff were very friendly and helpful and the food in the bar was so good!
Nothing!
Great location for spectacular views of Torres del Paine mountains, seen from all of the lounge areas, restaurants and mountain facing rooms. The hotel was nicely furnished and maintained. Our breakfast, lunch and dinner meals were included in our hotel stay, good/excellent food and options. Besides the food, I also enjoyed some of the local cocktails and drinks from the bar. Instead of lunch for ...
The following is not a direct issue with the hotel, rather it is a consideration when staying at Rio Serano, visiting Torres del Paine and surrounding areas. While the location provided an excellent view of the Rio Serano and Torres del Paine mountains, because of the poor road conditions (unpaved, potholed, gravel, ...) it turns the drives to and from Torres del Paine or any other close-by areas ...Read more
All was perfect! Want to return once again!
Beautiful hotel and facilities. Gorgeous views.
Pool table was not true. Surface is uneven. :)
Beautiful surroundings, great spa facilities. Staff was super helpful with helping us plan our hikes. Comfortable rooms with great showers.
Nothing!
The views from the hotel and our room were spectacular. From morning to dusk, just superb. The rooms were comfortable, bathrooms a little dated, but functional. Food generally good. Staff friendly and helpful. Location good for self driving to the Torres del Paine.
A lot of bus tour groups came to the hotel and made meal times a bit crowded and unpleasant. One breakfast, a lot of the food was gone and the kitchen did not keep up with the demand. We ended up having to leave before the eggs etc were replenished.
What an incredible place to stay! The location is incredible, with a clear Mountain View at breakfast and in your room. The breakfast included is comprehensive and delicious. The staff were attentive and highly professional. We were celebrating our honeymoon and the staff went the extra mile to leave complimentary chocolate and a bottle of sparkling wine for us to enjoy! Dinner can be taken in the...
Nothing - everything was excellent!Read more
Everything! Great value for money, in a serene location, perfect for all the trips in the Torres del paine park. Great food and staff, as well as nice spa. Will definitely choose the same when back in Chile!
Not related directly to the property but good to keep in mind when renting a car- most of tge roads are not paved
