All reviews
Everything - it was fabulous. Service was incredible.
Nothing
The team did their very best to do as good as possible in those difficult circumstances, as we were snowed in, the village was without power, but this hotel has a generator for most of the services. The roads (train & car) were blocked so there was no way out for 4 days... they organised a drink every night to make the prison feeling a very nice one, & tried fe to reopen the pool asap. They booked...
we couldn't experience the real Riffelalp feeling, so we can't really judge on our stay compared to a normal one. it is a classic Alp hotel with a lot of indoor & outdoor options. the view of the Matterhorn is, when good weather, amazing.Read more
Very nice to place and next to the sloop. The view of the Matterhorn Mountain is super cool from the balcony and resort main entrance. Restaurants are excellent. But no nightlife after skiing and u will need to go down to the village by train if u want to life the night experience in Zermatt. So i will recommend to split ur stay in 2 resorts, one on the top of the mountain like this one and second...Read more
Mr Chantra Malorni was very helpfull to us, the ski room was closed at the noon time we arrived and he opened the ski room and helped us and found exactly right tools we need in few mins even it was not his job, thank you Mr. Malorni, you made our day. The location was perfect, very quiet in the middle of slopes
Did not like the behaviour of Ms. Patricia Marburger, she was smiling but you can feel the arrigancy behind it amd she was not helpfull at all
The Location is perfect and our room has 2 terraces , which we can enjoy the view of Matterhorn day and night and if you want to enjoy the Matterhorn , you have to stay here for at least two nights because Matterhorn always was covered by cloud . Breakfast is very good and all the staffs there are very friendly and very helpful .
only dinner should start earlier like !8:30 instead of 19:00 and that's all I can think of .
Riffelalp is one of the world‘s great hotels. While skiing Zermatt in its own right is exceptional, the hotel adds a visual and emotional dimension. The spa, sauna, hammam, ice, cave, etc. is world class delivering the perfect conclusion to the end of a hard day’s skiing. The restaurants are fabulous, particularly the Walliserkeller, but most of all the hotel is distinguished by its traditional Sw...
A wonderfull hotel - great location, helpfull staff, wonderfull food, nice wellness, large rooms. Great service!
Nothing :-)
The first thing is the view of Matterhorn peak which is dreamlike, all our pictures look like a painting The serenity was exceptional, super clean rooms and great staff. Very polite and helpful staff witth multi language skills Food was amazing, breakfast most specific ally
Nothing specifically, the price was hight for us but fair for amenity and location
Your staff was impeccable and more than helpful and friendly at every encounter. The pool area outdoors was nice and we had amazing views. Our room was clean and everyone was accommodating and kind. I especially appreciated the turndown Service. ( you just feel extra special and taken care of). The bidet and special touches were nice. When we were picked up by Miguel and taken down by Stefan they ...
We had what we needed and things were great. The only thing that was a miss was we wanted to go to the sauna but the hours were limited to start at 2. Also the large bright yellow rubber duck sort of blocked out photos of the Matterhorn and felt a little cheesy, maybe it has meaning but we didn’t know what it was.Read more
