All reviews
A well-run polished hotel. My premium room was as expected. Staff were friendly. The hotel is in quite a good position to walk to the lake, restaurants etc. I walked the 500m or so to Train St - a bit of fun. Grab taxis were easy and reasonable.
The hotel has added floors post- build. The lifts only go 12 floors. The restaurant for breakfast etc is on 14th floor as is the indoor pool. The rooftop bar is on the 15th floor - good view. I ate in the hotel restaurant on my first night. Great food but I was the only customer despite the hotel being half full. A bit boring - get a musician? Went to the roof-top bar for Happy Hour - same story -...Read more
Great location Value for money
Very comfortable room but quite small Great location in old quarter but just out of the very busy areas
Difficult to get hot water in the shower A lot of stairs up to the restaurant so not suitable for anyone with mobility issues
Very good location: clean with excellent staff
12th floor room: no not water, even after reporting issue several times times
Service from reception staff including Kim and new trainee Angel ( and sorry I forgot the name of 2 other senior reception ladies that was also very helpful who gave us our introduction to friendly breakfast staff to housekeeping to Roiftop Bar staff . Great WiFi and TV selections . Clean rooms . Indoor pool . Excellent breakfast . Relaxing atmosphere and in particular the central location to ever...
Room without window has no real space for suitcases .Read more
The breakfast was very good. It had a wide range of foods to suit all people. Liked that we could order eggs to be freshly cooked and brought to our table.
Would have liked if they had a pot of boiling water as I do not like my coffee strong and was not able to make it weaker.
The staff was amazing, particularly Rose, she was exceptional and really looked after us. Great breakfast, very comfortable bed and a very clean hotel, centrally located. Highly recommend!
Nothing
Central location and attentive staff- Phoebe and Dylan at the front desk were great as was Thuy in the restaurant.
Could be very busy outside the hotel- but thats Hanoi
The rooms were lovely and comfortable. Great location right in the heart of the old quarter.
The indoor pool was a let down as it’s not heated and not very inviting.
